[Resolved] Google Home connect to SmartThings error

Devices & Integrations Connected Things
1

I just got my pre-order Google Home last night. I got it set up and tried to add my SmartThings account. Whenever I attempt to connect, I select my location and check all the boxes to control my lights. When I click Authorize, I get redirected to a 500 error from smartthingsv2-dot-iot-adapter.appspot.com. I have tried several times again this morning with the same results. Is anyone else having issues? I have tried searching on here and the Internet in general and have not found anything. I do have an original Kickstarter hub, but I have not seen anything that indicates it shouldn’t work. Unfortunately, there is not any information about what went wrong.

I have tried adding just one light (instead of all of them), but that gives the same result. I have tried looking at the live log (graph.api.smartthings.com/ide/logs) and I see messages there from “The Google Assistant” but nothing that indicates an error. Does anyone have any ideas for troubleshooting or know how to fix it?

2

I don’t have a GH as yet. I’m still watching and learning from the experiences of early adopters before I decide on Echo or GH.

Do you have a V1 hub? You said it was an original Kickstarter hub so I wondered about the version. The error message you posted says V2 IOT…

3

Receiving the same error, the backend seems to be busted at the moment.

4

Yes, it is a V1 hub (meant to imply that by saying original Kickstarter, I should have been clearer). I noticed there was a v2 in the URL string and am hoping it isn’t related to the v2 hub.

So far I am liking the Home (just wish I could get ST setup as that would be awesome). I am heavily invested in Google services, so it made more sense for me than an Echo. I was tempted to get a Dot because they are so cheap but held out for the Home.

5

I am hoping that is all it is. But I have seen some people have gotten it setup and the Home has only been out for a couple of days now. Out of curiosity, do you have a V1 or V2 hub?

6

I haven’t seen any discussion about V1 vs V2 with GH. Hopefully this is just a temp problem and both you guys can get the association going shortly.

7

This seems to be an intermittent issue on Google’s end. Please use the “Help & feedback” section of the Home app to report this issue. Mention “SmartThings” specifically and we’ll work with Google to fix it.

Try again in a few hours and I’d expect it to work.

2 Likes
8

Thanks, I just tried it again and it worked fine!

2 Likes
9

Still not working on my V2 hub. Sometimes I’ll get the 500 error after selecting devices and other times after logging in I’ll get a splash page instead of devices.I figure it’ll clear up soon.