Continuing the discussion from CT100 thermostat shows linked, but ST never finds it : [image] CT100 thermostat shows linked, but ST never finds it Hey Jerry. I had the same problem with my CT100. I bought mine on Amazon through one of their warehouse deals, so I got a great deal but it also means…

[image] TheGipper: Is there any way to cause the CT100 to forget the previous pairing and connect to my network? hard wire it to the wall. put the batteries in it and run the exclusion on the hub. the trick is the batteries

I don’t follow completely. What does it mean to “run the exclusion on the hub”? I don’t have the C wire connected yet, so the batteries are all I have. What is the trick with them?

Sometimes a z-wave device gets stuck with its old pairing. Both of my CT100’s did this. You can tell they are paired because the word “Link” appears below the radio icon. AFAIK, the z-wave protocol has an “include” and “exclude” process signalled by the controller and sent out to any particular devi…

I just wanted to say “Thank You Very Much” to jryder522, because following his recommendation to put the hub in z-wave exclude mode then go through the exclusion process on my CT100 worked perfectly for me. I’m already way beyond the Amazon return window for my Warehouse Deal CT100 so I’m very happ…

This is great information. I took the easy route and returned the original device to Amazon and ordered a new one. Next time I encounter this issue I’ll know how to better handle it.

Hi all. I have a CT100 that was working with ST and then stopped taking commands (like setpoint change). When it stopped working I tried to remove the device following the method described here as well as on the ST support website. The problem is that the word LINK never disappears even though th…

Found this topic while looking for a solution to the same problem that lerouxmf was describing. I managed to get the device to unpair finally by first opening the top panel on the thermostat and pressing the reset button till the units screen blinked and the clock was reset. [image] Then I followe…

I just found the solution! This clears the Link to your old hub! CT101 & CT100 thermostat reset Last Updated: Feb 08, 2017 03:48PM UTC To do a factory reset on the CT101: Put CT101or CT100in off position - by pressing mode button until “OFF” show in top left of screen Next press the menu butto…

I just picked up a used CT100 for $15. Thought it was a really good deal, until I found it linked to the previous network. Unfortunately, the recommendations above were not successful in un-linking. I suspect you may still need to have the original controller. I did find some instructions that w…

Resetting previously paired CT100 Thermostat

Devices & Integrations Connected Things

bamarayne (Jason "The Enabler" as deemed so by @Smart) December 9, 2015, 12:19pm 4

Do you know how to get to the z-wave utilities in the app?

I’m not sure exactly what the deal is with the batteries, but the thermostat I had would not pair or unpair properly unless it had the batteries in it.

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Resetting previously paired CT100 Thermostat

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