I am at the end of my rope with SmartThings. For almost a year now there seems to be a steady decline and this February has been the worst that I have ever experienced. The Smart App is slow to load or total failure all together. If I am lucky to get the app to launch sometimes I am unable to control devices, or devices showing the incorrect status. Then there is the whole problem of triggered events slow or not working. I have a garage door randomly opening. I have certain lights coming on by themselves. I also have phantom push notifications showing motion but looking at the logs there was no motion. I have been working with support for months and we pretty much decided to give up. They say they don’t see any problems and I am frustrated standing here knowing there is. Now today I left the home and SmartThings changed my mode to Away, turning off several lights and space heaters, at least that is what it has done in the past. Today it failed. I come home finding none of the lights were turned out and a room at 93 degrees.
I know some people here are going to say check this, check that or its your internet connection or something else, blah, blah, blah. The same thing support tells me to do and every time there are no issues on my end. My SmartThings configuration has been the same for months. I have a rock solid internet connection and yet these problems just go on and on and progressively getting worse. This month alone I received 11 messages from SmartThings reporting problems and these were just the bad ones. All the dozens of other times where the service was glitchy for a minute, or 10 never show up as problems, but they are. It seems that about 1 out of 10 times I try and open the app to control something, I can’t. I am left to crawl around furniture to get to the physical device to turn it on or off.
I refuse to believe it is my problem anymore. If I have the same configuration, and everything works one day but not the next, how can it be my problem when I can verify my internet connection is not the cause?
Sorry to lay all this out here. I don’t expect anyone here to fix it, you can’t. I don’t even think the people at SmartThings can fix it. They say they can’t fix what isn’t broken and that would be true, except it is broken.
I guess what I am trying to find out, is it just me? Am I the only one with all these problems?
Anyway, thanks for taking the time to read my rant.