[RELEASE] Initial Setup for Ecobee3 & 4, Smart-SI, EMS, Smart-02 thermostats - My Ecobee Device

[yvesracine]

@Adam_Martin, Please follow the instructions that I posted above and PM me the logs.

I haven’t received anything from bostonalex, so I assume that his ecobee issue is solved.

FYI, ST has acknowledged that there are some connection issues with their cloud-to-cloud connection to ecobee in this post:

Having to authorize Ecobee 2-3 times a day

I connected an Ecobee Smart Si thermostat to my setup last December. It had been working flawlessly until I bought a second last month and set it up as well. The thermostats are in different locations (obviously using 2 different hubs). I’m using the smart labs app for Ecobee that Smartthings developed. Everything appeared to be working fine. But I then noticed that my thermostats started losing their link to the Ecobee website. I would have to go through the process of relinking (authorizing them) 2-3 times a day. I’ve since de-registered the second Ecobee and tried to get my setup back to where it was before I added the second. But no luck. I’m still having to re-authorize the remaining thermostat through the Ecobee app 2-3 times a day (even though it worked prior to adding the …

But, there is no ETA from ST to solve this connection issue for the moment. So, you may want to try to reconnect to ecobee (re-login even if it’s said that you’re connected) from time to time using MyEcobeeInit to reset the connection between the 2 platforms.

Regards,