I know very little about that particular device, but just on general principles, we should Ask if your phone/tablet where you are trying to add the device is using a 2.4 GHz network, not a 5.0 GHz network.
It is very common that smart appliances and smart home devices will only work on 2.4 GHz Wi-Fi, not 5.0. That’s not a problem in daily operation, but during initial set up your phone/tablet will also have to be on 2.4 gigahertz in order to make the connection.
I don’t know for sure if that applies to this model, but it never hurts to have the phone/tablet on 2.4 GHz during initial Setup, so it’s worth checking.
Which version of the Android app are you running? There’s an updated version being released currently (v1.7.81.22) which I believe addresses this issue but we’ve seen problems onboarding appliances with Pixel devices in the previous app version.
I found another post that fixed the issue be removing an underscore from the SSID. I had a hyphen in the network password. When I removed the hyphen I was able to register the range.
Next question, how do I change the network settings on the stove, so I can see if it works with the hyphen now that it’s registered?
Those instructions look like they’re for the original app. I have the newer Smartthings app. So for example the three lines for the menu bar are on the right not the left. Then there is no network settings option.
Hey there! @KenH60, Welcome to the Community! I’m glad to hear that you were able to get the Range onboarded into the SmartThings Application.
As far as updating the WiFi, it used to be an option in the New ST App, However, the option detailed in the article above has since been removed from the Smart Things Application.
So, I just changed my WiFi SSID back to the original containing the hyphen. There’s too many other things on my network that I don’t want to reconnect…
Then I went back and tried to rediscover the range in Smartthings, thinking that it might work seeing that it had already registered my device. This time it failed with a 15-300. When I clicked on help, there was a number of possibilities including this one:
Blockquote * Check that the Wi-Fi network name uses only numbers and English letters, since unsupported characters could cause an issue
@SamsungZell Thank you for the reply. I think you were posting your reply at the same time I was typing my detailed analysis above.
BTW I was looking to change the Wi-Fi settings on the Range, not my hub. Any thoughts on that? Would that also fail on the hyphen?
Thanks to all that have read so far through this thread. I know there’s a lot here, but I wanted to document everything, and maybe save someone a few headaches.