Should I be worried about any of these errors I see while doing a repair? The devices don’t show up in my device list…
I am running a repair as several Z-Wave devices in my house have stopped working. The repair did not help.
MichaelS
August 5, 2016, 2:00am
2
Do the devices work via the app? When I got those in the past it indicated that some of the devices can’t be accessed anymore via the network. Sometimes, however, run the repair again and watch the log…if it is always the same device then I would be worried…otherwise it could have been a delay in the response.
I see those same devices each time I run it, but they are not listed under my device list in the IDE. Looking at the Device Network ID list they are not there…
The devices that are not working are contact sensors, so the app only gets events, doesn’t send them.
I took the battery out of one and put it back, it works now… Still wondering what those devices are in the repair log…
See the zwave repair errors FAQ, it explains what you’re seeing:
When you run a zwave repair, The hub goes through its device table and attempts to contact each device and ask them who their current neighbors are.
The hub then takes all of this information together and calculate some optimal routes in advance. It sends this routing information back to each individual device, just The part that applies to that specific device. So each device ends up with a partial routing table. All of this should make routing faster and more efficient.
So in a sense the hub asks a question, the node answers, and then the hub sends out a New map for the node to use.
The two common error messages that you will see are
“Failed to update mesh information.” This means the node didn’t answer the first question. It didn’t send back the list of its neighbors. That might …
Then read that thread from the top for information about ghost devices.
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How do I go about doing this? The devices are not in my device list in the IDE.
See post 13 in the FAQ thread linked to above.
If you get those with an ID rather than a device name, this is most likely an orphaned device - you can check in My Devices whether you actually do have a device with that ID. If not, you can remove it by following these steps (I just did that to remove the ten or so orphaned devices I had and after three more network repairs, I was able to get the network repaired without any errors):
Go to My Devices
Click “New Device” at the top right
Enter some obvious name (I just used “Trash”), put the orphaned network ID into the “Device Network ID” field, select “Z-Wave Device” as the type, and select your location and hub
Click “Create”
In the mobile app, go to this newly created device (you might have to refresh the device list), select “Edit Device” and force-remove the device
This will rem…
If that doesn’t work, contact support.
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