Oh yeah, I have a ton of powered zWave switches all over my house.
So this morning I woke up again to unresponsive zWave. I hard booted the hub, and it came backā¦I tried a zWave repair and it fails on other devices now. It seems to be random. Anyone else ever experience anything like this?
The following thread has some things you can try:
But thereās also an entirely different problem that some people have after the recent update, so definitely report it to support@smartthings.com
Hereās the thread on the recently introduced problem. Note that this is apparently only affecting a small percentage of users:
Thanks. I am on v1, so the firmware shouldnāt be an issue for me. Everytime I try a repair, I get Network repair for XXXX: Did not finish updating mesh info (where XXXX is the device). It changes everytime. I should note, these repair failures have been common for me, but what is not common for me is two times zwave crapping out and forcing me to reboot my hub. I will have to take a closer look at the logs when this happens. Unfortunately, we can only see 200 events max, so if it happens overnight and I am sleeping, how can I see the data?!
I just noticed this ERR 113 for two different devices: Err 113: Not reporting switch status.
Not sure which switches they are though, all I have is a device ID which I canāt find the device in āMy Devicesā. Perhaps they are orphaned device?
I had one light being unresponsive on a v2 hub. Other than that all is good. I recently rebuilt my system from scratch and it has been much better.
I now wonder if the issues I had the past 2 days are more cloud related than local zWave issues given the ST issues now being reported. Even though a reboot fixed them, who knows with this platformā¦
Ok, so this is really wierd. I woke up for the third straight morning to find out my zwave devices arenāt responding. My mode changes happen so the hub isnāt completely dead. I had to reboot my hub to fix it. (Hard boot, the reboot hub in IDE doesnāt seem to reboot it). My events only go back 7 hours and I donāt see anything unusual, just pings, ssdterms, etc.
Since itās happening at night, I suspect itās either my Sleep routine or Good Morning routine which is triggering something. I tested each zWave switch one by one and I found 2 zwave switches that when I issued commands (on or off) didnāt take. I then went back to one zwave that was working and sure enough, nothing is working again. I think I have isolated it to one or two malfunctioning switches which I will troubleshoot later when I get home.
Has anyone seen a malfunctioning zwave switch crash the entire stack on the hub? Thereās no errors in the logs either.
Is anyone awake at SmartThings? My routines failed all morning, my lights donāt turn off, my modes donāt change. I just received a notification that my clone just arrived at home while I am at work, yet I checked twitter and there is no reported outage, I checked my email and didnāt get anything from support, and the status page is all green. Hmmm, it must really be only my setup failingā¦
definitely not only you, same thing happened to me starting last night
Unfortunately, you are not alone:
Waiting for the Performance Thread update on this!
NO! You donāt say!
Itās a bloodshed. I donāt even know how I would count all of these failuresā¦
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Your post yesterdayā¦
Your post todayā¦
Musical chairs again. 
Soā¦I did jinx my system by chiming in 
Thatāll teach me
Things have gotten progressively worse again. Definitely not alone.
Ok, so there is someone home 
Iāve just stopped reporting problems and stopped complaining until the same problem exists for more than 1 week. I had spent so much time trying to resolve problems, that it just wasnāt worth it. SmartThings has just become my platform to learn groovy now and it offers a nice side effect of home automation.
Iām still emailing them and posting here for almost every major (system breaking) problem I have, even if itās fixed within hours. I donāt want them to claim later that reliability has gone up.
Also, most of the problems I experience arenāt reflected in the status update page, so I email them to make sure itās not an isolated incident needing fixed somehow. If theyād post the actual problems in real time to the status update page it would cut down on peoples email frequencies to their support staff, Iām sure.
I will say support staff usually gets back to me right away and then fixes the problem within a few days to a week. But itās just getting old having this or that functionality broken unexpectedly.
I understand that things break from time to time. Nothing is perfect. But whatās very important is the transparency and the emergency response times. Many companies use Twitter to broadcast even isolated outages or issues. They know when things are failing. I donāt think is that much to ask of them to give heads up to their customers, like Wink does, for example. They handled Tuesdayās issues pretty well comparing to other times, but there is still much to be desired when it comes to alert system.