Thought I would post what I hope is a very unique experience from last night. Let me preface by saying I’m 3 days in to my SmartThings experience, with a new USA Version 3 hub.
Completed setup of all the door sensors, plugs, and alarm yesterday. Everything was working as intended. Last night during a thunderstorm we lost power briefly, 2-3 seconds max. When everything was done rebooting I received an alert through the app (new app) that the hub was offline. Did some searching, attempted to reboot twice by disconnecting power and Ethernet for 3 minutes. Still no luck.
Contacted Samsung support and after 40 minutes or so of the rep trying to figure out what was going on his final solution was that he couldn’t help me because the Hub is region locked to Europe (I live in US and bought from a US dealer). Basically, whatever he was looking at in the system said the model was a European hub. I was baffled, as was the rep, because the unit was working great up until the outage. His final solution was to contact the dealer for an exchange. This made me mad, obviously the unit is brand new and I just set the whole house up. Very frustrating…
Before getting off the phone, I asked if there was a way to do a factory reset on the hub. We did that (unplug, hold reset button while replugging in, keep holding reset until solid yellow led appears). The unit went through the whole start up, downloaded updates and was now connected and showing online. After the reboot it even showed correctly again from the reps end.
At this point I was satisfied, got off the phone and began attempting to pair my devices once again, nothing would respond. I got some help from another post I had read on this site. What I did to rectify was create a new location and delete the old location (my home), factory reset again, add the hub to the new location, and pair the devices to the hub in the new location.
Now everything works great, just wanted to share to see if anyone had ever experienced a similar malfunction related to hub region. We have power outages at least once every two weeks here in FL due to the weather, hoping this is not a reoccurring issue.
Also, is there any method that is preferred to keep the hub power during power flashes and outages?