Plume Wifi not available in my country

I’m knew to smartthings and I leave in Belgium. I just recently bought the Smartthings Mesh wifi from the USA, but when I try to setup guest access I’m prompted to get Plume wifi which then redirects me to the play store. It’s there that I’m unable to download the app as its said to not be available in my country. Is there a way past this?

Probably not. The USA model hub will also have the wrong z-wave frequency for Belgium

I managed to get around that issue, as for the Z-wave frequency…I can always buy devices from the US right.?

In theory, but it may violate local radio frequency laws. And hardwired devices won’t work since the voltage is different.

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The voltage all the devices I have bought so far have been compatible with Europe…

so no wall switches, relays, or outlets? Ignoring the legal issues, you won’t be able to find european spec outlets and switches that use a USA frequency.

Thus your advice would be to pack it all up and send it back, b4 I invest any further? Like I had said I’m new to home automation.

yes. I would send the USA model back and buy the UK model V3 hub. It uses the same frequency as Belgium.

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But I cant get the mesh set of 3in the UK, which is what really wanted. It’s working well for my wifi management in the house right now.

i’m surprised its working well without Plume enabled. But yeah, I would run a hub ans a separate mesh wifi system.

Ok and which alternative mesh wifi system would you recommend.

codzaCOLLINS
Ok and which alternative mesh wifi system would you recommend.

A not necessarily complete list of mesh WiFi for Europe that are legal would include

Google
Ubiquiti
NetGear

Sadly the Eero (now owned by Amazon) is not yet legal for Europe.

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@codza
For the benefit of codza and anyone else interested here is some excellent news.

As I previously mentioned Eero one of the earliest mesh WiFi makers did not make a European legal version of their product. I also mentioned they had relatively recently been acquired by Amazon. Elsewhere I have pointed out that their prior failure to address international markets - unlike Google, Ubiquiti, NetGear etc. would likely have led to their eventual demise if it had not been for the fact a bigger player had bought them i.e. Amazon. I also mentioned that as Amazon do wisely address global markets they almost certainly would be working on a version of Eero for Europe.

Well the good news is that this has been confirmed and it has happened a lot sooner than I expected. In retrospect this is not too surprising since the changes required are not huge which is why it was so frustrating Eero did not do them before.


Due to ship in November I am told.

Now we only have to wait for a bazillion other xenophobic US companies to wake up and do the same. :thinking:

What’s strange is Samsung already sells SmartThings WiFi in many countries/continents. Hong Kong, Spain, UK, Chile, Mexico, etc.

I have a friend that’s trying out Ubiquiti, he seems happy with it. Might end up going that route. Thanks for the updates gents.

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