Plume App no longer works

I have the 3 pack of Smarththings Wifi, for the last 3 weeks the Plume app has not worked. I reached out to Plume who said Samsung SmartThings provides support for the app. I reached out to Samsung Support and can’t get a reply. Did i seriously waste my money investing in these SmartThings Wifi’s that I can’t even manage properly anymore?

I’ve had my mesh for over a year and I can’t bet into the hub as well. The Plume app is not working. I get a message saying Samsung acccount already exists in account manager

Tagging @Michael_ST

i keep seeing more and more of those on ebay. people are learning.

Works just fine for me. What issue are you seeing in the app. Unable to login? Make sure to select “I’m a smartthings user” or something along those lines to sign into the app. Also you MUST sign in with the primary account for the smartthings hub. Shared accounts don’t get access to Plume.

@Dave_Riehl @nordlor Can you confirm the exact name of the Plume app you are using? Is it “Plume WiFi” or “Plume for SmartThings Wifi” as mentioned in this Plume support article? This can help us clarify where you are seeing the issue.

It’s the “Plume for SmartThings Wifi” app. This is apparently only an issue for Canadian users. There are dozens of reviews from Canadians in the App Store complaining of the same thing.

I am using “Plume for SmartThings Wifi.”

Good to know, I’m looking into something that I think may be related. Would you mind sharing the model of phone you are seeing this on?