Please ask detailed questions in the forums, not messages


Lately I have been getting a number of individual private messages from people who have what are general interest questions, usually about how a particular device works. :question::grey_question::interrobang:️:question::exclamation:️:grey_question::question:

For those who don’t know, I am significantly disabled. I rely on text to speech software, and just opening individual messages can be cumbersome.

I am happy to participate in forum discussions where I can, but one of the reasons that people tend to know my name is because I write FAQ posts, but that’s specifically so that I can refer future questioners over to them, which is physically much easier for me. Also, I know that there are many community members who could help in any situation, and it is much less stressful for me.

I know it seems like I’m on the forums a lot, and I enjoy participating here, but it is in short bursts and I also skip a lot of stuff.

Sending me private messages will get you less information and less frequently than just posting the same question to the forum where, again, lots of people can help.

Of course like everyone I have some friends here, and we take our off-topic conversations to private messages occasionally, but those folks understand if I don’t get back to them right away and don’t pressure me to reply.

This is a very active, creative, helpful community. Pretty much any question about the platform that you might have can be answered by many people, so just post publicly and people will be glad to help. :sunglasses:

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(Christopher) #2

Well put. Thanks for all of your help in the forums. You’ve saved me many hours with and greatly increased the Wife Acceptance Factor with your awesome FAQ posts. Cheers!


JD we are truly blessed to have you in the forum. Your posts are always spot on and very informative. Thanks for all you do to help.

(Ron Talley) #4

Right On JD. I hope that you continue to provide this forum with the awesome professionalism that you portray in your post. Always a wealth of knowledge and always willing to help. Most of the time when I am responding to a post, I think to myself, I bet not mess this up because I know that JD is going to be reading it or replying at the same time!

No need to PM general stuff because like you said, there are not only more people that are willing to help but also the person asking the question is more than likely not the only one with the same question.

Easy of enough request for people to follow. :sunglasses:

(John C) #5

Good general advice anyway, JD.
And thanks so much for all you do here. I’ve learned a lot of interesting tidbits from your postings…

(Eddy) #6

As a newbie to smarthings, you have help me tremendously. Thanks for your contribution @JDRoberts

(Weston T Turner) #7

Yes, I agree with others here. So thankful for your support to the smartthings community. You have been so helpful to many and ask nothing in return. Thank you so much for all of your continued help!!