To all this may apply to…
Welcome to the SmartThings Community, this is one of the most amazing development communities around (as quoted by most long term members) Here you will find years of hard work, development, discussions and solutions for your new and exciting SmartThings Home Automation System by some equally exciting and creative individuals.
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Should you have any issues with your SmartThings setup that the Documentation, Knowledge Base or Support Team (email/chat/phone) cannot solve, then this is the place to find your answer…
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As easy as it is to hit the button and ask your question in the hope that someone with more ST Wisdom will come to your saving grace like a 24/7 IT Support worker, it isn’t always the best approach. Please remember 99% of the users here are “users & third party developers” and not staff, so they are not paid to play a technical support role and answer similar questions week in week out in there spare time, most are here to contribute or for information and ideas of there own, however many are usually more than happy to help with new issues and ideas presented to the community.
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You will find that with most subjects and issues, if you use the search field
you will more than likely find your answer to a lot of the existing problems. Like yourself, at one point someone else has more than likely had that issue and it was solved month if not years ago and you can find your solution within the massive archives of content on here, its the real value of SmartThings to new users (the vast amount of support / solutions and ideas on this community) so it makes sense to make use of it as a pose to spamming the community with replicated posts (which are usually just linked back to the older solution)
Should you search for a topic and find nothing that answers your question or relates to it in a way that you can ask your question amongst similar users, then its time to use the magic button
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Id hate for this post to seem rude or sarcastic in any way (it isn’t intended too) i just feel many new users haven’t realized that this community has been around for many years and just how much content/solutions are actually available here (as respectively they are new to the product let alone community) and the best ways to utalise the platform for quick answers, i also know its becoming an issue for more regular users who are seeing 101 topics about the same light switch not working days apart from each other.
Yet again, welcome to the community from myself, best of luck with your setup and i look forward to seeing your input and ideas on this amazing community in the months and years to come…