[OBSOLETE] Universal Ecobee Suite, Version 1.8.01

storageanarchy · September 30, 2021, 8:08pm

It seems pretty clear that this is a SmartThings issue. I suggest you both log a ticket with SmartThings Support.

PS. This is the primary reason so many SmartThings users have switched to Hubitat - With Hubitat, you get to choose when updates are applied, AND you can roll back to the previous version if things like this break.

IMHO, SmartThings is in a slow death spiral…

wilds.west · September 30, 2021, 8:10pm

Thanks Barry. Couldn’t agree more … it is indeed a slow death spiral and I’m getting tired of rewriting and doing work arounds - starting with the transition from Classic app. I’ll submit a ticket.

jmm0122 · September 30, 2021, 8:15pm

I agree. I am planning on making the switch I’m just dreading moving all my devices and automation over. And lets be honest it is not the first or the last time Samsung will break location services so it will be a welcome switch.

Marco_Raimondi · September 30, 2021, 8:42pm

I have the same issue on webCoRE smart app.
And submitted a ticket to the support…
No one here from SmartThings to help?
They should understand that smarthome it’s not a game…

Terri_Baker · September 30, 2021, 8:54pm

Auto Heat/Cool is enabled on physical ecobee

storageanarchy · September 30, 2021, 10:00pm

Then it is back to an incomplete installation.

Did you check that the 2 attributes mentioned above are in fact True?

You could try:

turn on Live Logging
deselect the thermostat in Ecobee Suite Manager
exit ES Manager
verify that the thermostat device was removed (if not, delete manually)
re-select the thermostat in ESM
exit back out of ESM

Hopefully, when the device is re-created, it will pick up the Auto option (I know it works - I use it all the time).

If it still didn’t work, check the Live Logs for errors in the ESM and ES Thermostat

Thanks!
Barry

storageanarchy · September 30, 2021, 10:02pm

SmartThings staff surely can’t monitor every single thread for problem reports. They will only respond to emails sent to support@smartthings.com.

Terri_Baker · September 30, 2021, 10:15pm

I just did a fresh install and still don’t have the option for Auto in automations. I’ll look at live logging again and report back. Below are the settings available on the thermostat. Maybe I am missing something? This is the Ecobee with Alexa Voice.

Terri_Baker · September 30, 2021, 10:26pm

Here are the logs for the ESM

[9cd6a651-c964-43f5-81fd-8b8b74c49e92](https://graph-na04-useast2.api.smartthings.com/ide/logs#9cd6a651-c964-43f5-81fd-8b8b74c49e92) 3:21:53 PM: trace Updates sent (6 / 1830ms)

[9cd6a651-c964-43f5-81fd-8b8b74c49e92](https://graph-na04-useast2.api.smartthings.com/ide/logs#9cd6a651-c964-43f5-81fd-8b8b74c49e92) 3:21:53 PM: info Polling 521728949298 completed

[9cd6a651-c964-43f5-81fd-8b8b74c49e92](https://graph-na04-useast2.api.smartthings.com/ide/logs#9cd6a651-c964-43f5-81fd-8b8b74c49e92) 3:21:53 PM: info 0 updates for 0 thermostats

[9cd6a651-c964-43f5-81fd-8b8b74c49e92](https://graph-na04-useast2.api.smartthings.com/ide/logs#9cd6a651-c964-43f5-81fd-8b8b74c49e92) 3:21:52 PM: info Requesting ( equipmentStatus settings program events audio runtime extendedRuntime ) for thermostat Ecobee (521728949298) - [false]

[9cd6a651-c964-43f5-81fd-8b8b74c49e92](https://graph-na04-useast2.api.smartthings.com/ide/logs#9cd6a651-c964-43f5-81fd-8b8b74c49e92) 3:21:52 PM: info Polling 521728949298

[9cd6a651-c964-43f5-81fd-8b8b74c49e92](https://graph-na04-useast2.api.smartthings.com/ide/logs#9cd6a651-c964-43f5-81fd-8b8b74c49e92) 3:21:52 PM: trace Checking for updates...

[9cd6a651-c964-43f5-81fd-8b8b74c49e92](https://graph-na04-useast2.api.smartthings.com/ide/logs#9cd6a651-c964-43f5-81fd-8b8b74c49e92) 3:21:23 PM: trace Updates sent (3002 / 3867ms)

[9cd6a651-c964-43f5-81fd-8b8b74c49e92](https://graph-na04-useast2.api.smartthings.com/ide/logs#9cd6a651-c964-43f5-81fd-8b8b74c49e92) 3:21:20 PM: info Polling 521728949298 completed

[9cd6a651-c964-43f5-81fd-8b8b74c49e92](https://graph-na04-useast2.api.smartthings.com/ide/logs#9cd6a651-c964-43f5-81fd-8b8b74c49e92) 3:21:20 PM: info 179 updates for 1 thermostat (Ecobee)

[9cd6a651-c964-43f5-81fd-8b8b74c49e92](https://graph-na04-useast2.api.smartthings.com/ide/logs#9cd6a651-c964-43f5-81fd-8b8b74c49e92) 3:21:20 PM: info Requesting ( equipmentStatus settings program events audio location alerts runtime extendedRuntime weather ) for thermostat Ecobee (521728949298) - [true]

[9cd6a651-c964-43f5-81fd-8b8b74c49e92](https://graph-na04-useast2.api.smartthings.com/ide/logs#9cd6a651-c964-43f5-81fd-8b8b74c49e92) 3:21:20 PM: info Polling 521728949298 (forced)

[9cd6a651-c964-43f5-81fd-8b8b74c49e92](https://graph-na04-useast2.api.smartthings.com/ide/logs#9cd6a651-c964-43f5-81fd-8b8b74c49e92) 3:21:20 PM: trace Checking for updates...

[9cd6a651-c964-43f5-81fd-8b8b74c49e92](https://graph-na04-useast2.api.smartthings.com/ide/logs#9cd6a651-c964-43f5-81fd-8b8b74c49e92) 3:21:14 PM: trace ====> getEcobeeThermostats() entered

[9cd6a651-c964-43f5-81fd-8b8b74c49e92](https://graph-na04-useast2.api.smartthings.com/ide/logs#9cd6a651-c964-43f5-81fd-8b8b74c49e92) 3:21:14 PM: info getZipCode() returning 85209

[9cd6a651-c964-43f5-81fd-8b8b74c49e92](https://graph-na04-useast2.api.smartthings.com/ide/logs#9cd6a651-c964-43f5-81fd-8b8b74c49e92) 3:21:14 PM: trace ====> getEcobeeSensors() entered. thermostats: [9cd6a651-c964-43f5-81fd-8b8b74c49e92.521728949298]

[9cd6a651-c964-43f5-81fd-8b8b74c49e92](https://graph-na04-useast2.api.smartthings.com/ide/logs#9cd6a651-c964-43f5-81fd-8b8b74c49e92) 3:21:14 PM: info Got valid sunrise/set data: [sunrise:Thu Sep 30 13:20:00 UTC 2021, sunset:Fri Oct 01 01:13:00 UTC 2021]

[9cd6a651-c964-43f5-81fd-8b8b74c49e92](https://graph-na04-useast2.api.smartthings.com/ide/logs#9cd6a651-c964-43f5-81fd-8b8b74c49e92) 3:21:15 PM: debug Ecobee Suite Manager, version 1.8.53 on SmartThings - initialization complete

[9cd6a651-c964-43f5-81fd-8b8b74c49e92](https://graph-na04-useast2.api.smartthings.com/ide/logs#9cd6a651-c964-43f5-81fd-8b8b74c49e92) 3:21:15 PM: trace Spawning the poll scheduled event. (thermostats.size(): 1)

[9cd6a651-c964-43f5-81fd-8b8b74c49e92](https://graph-na04-useast2.api.smartthings.com/ide/logs#9cd6a651-c964-43f5-81fd-8b8b74c49e92) 3:21:10 PM: debug getChildDevices(true), children=1

[9cd6a651-c964-43f5-81fd-8b8b74c49e92](https://graph-na04-useast2.api.smartthings.com/ide/logs#9cd6a651-c964-43f5-81fd-8b8b74c49e92) 3:21:09 PM: debug getChildDevices(true), children=1

[9cd6a651-c964-43f5-81fd-8b8b74c49e92](https://graph-na04-useast2.api.smartthings.com/ide/logs#9cd6a651-c964-43f5-81fd-8b8b74c49e92) 3:20:48 PM: trace No updates

[9cd6a651-c964-43f5-81fd-8b8b74c49e92](https://graph-na04-useast2.api.smartthings.com/ide/logs#9cd6a651-c964-43f5-81fd-8b8b74c49e92) 3:20:48 PM: trace Checking for updates...

Here are the logs for the Ecobee device

6f318dd4-9f83-46c9-ad22-d7de4d1f0bd3 3:25:31 PM: info refresh() - calling pollChildren (forced), deviceId = 521728949298

6f318dd4-9f83-46c9-ad22-d7de4d1f0bd3 3:25:27 PM: trace Ecobee Suite Thermostat, version 1.8.22 on SmartThings updated

storageanarchy · October 1, 2021, 2:40pm

I don’t need to see the logs unless there is an Error reported.

Can you see what the current value of the attribute supportedThermostatModes is for your thermostat? It should contain “auto”.

If not, try this:

Turn on Live Logging, and watch the ES Thermostat device
Turn OFF the Auto Heat/Cool threshold setting at the thermostat
Wait for TWO refresh/poll cycles (You’ll see entries that say “Updated X objects (YYms)” for each cycle)
check that the attribute autoMode changes to FALSE
check that the attribute supportedThermostatModes does NOT include “auto”
Turn ON the Auto Heat/Cool threshold setting
Wait for TWO more refresh/poll cycles
check that the attribute autoMode changes to TRUE
check that the attribute supportedThermostatModes now includes “auto”

Terri_Baker · October 1, 2021, 6:31pm

In the IDE I see supportedThermostatModes twice the second says auto

storageanarchy · October 1, 2021, 6:51pm

I am at a loss for why the SmartThings device doesn’t show “Auto” in the list of available Modes. At this point, I suggest opening a ticket with SmartThings support…

That said, if you could send me a screen shot like above, but for the thermostat running the “stock” SmartThings Ecobee device driver, perhaps I’ll see something different. My own SmartThings environment was retired this summer when my hub failed…

Terri_Baker · October 1, 2021, 11:19pm

I do not see any information for the stock ecobee device in the IDE since it is a placeholder. If someone can tell me where to find it I’d be happy to send it.

Terri_Baker · October 2, 2021, 3:46am

At this point all I can do I provide the DTH from github
Stock Ecobee DTH

jimB34m · October 2, 2021, 10:08pm

I did a bit of testing on this, as I am having the same issue.

My Location Mode in ST is changing (i.e to Home or Away) with no problem based on the presence of my device. But, once Away is activated, Ecobee Suite Manager is not changing the thermostat mode to Away. @storageanarchy, I am unsure of how your (awesome) smart app gets notified from a Location Mode change in ST. But, I just wanted to check and see if you are sure this is a ST issue? If you are, is there any information you might be able to give me to relay to the ST Tech Support that could help them understand the issue in a bit more technical detail?

Unfortunately, the first thing that ST Support is going to say is that they don’t support 3rd party Smart Apps, as I have run into this anytime I have had an issue with them. As far as they are concerned the presence and location mode functions are working as they should and they will likely point the finger at the Smart App.

storageanarchy · October 3, 2021, 12:37pm

Consider:

Other users have reported Mode Change issues using standard SmartThings automations
my code has worked fine for more than 4 years - it uses the standard (and ONLY) means of tracking mode changes (it subscribes to the location.mode changes).
the only code that changed recently was the SmartThings hub firmware
the issue has occurred only for users who have recently upgraded their SmartThings firmware.
the SAME EXACT CODE works fine on Hubitat, using the same exact methodology

it is thus highly unlikely my code is the issue.

jimB34m · October 3, 2021, 5:01pm

Thanks for your insights on this. I hope my question wasn’t taken as a question to the integrity of your code, as your Smart App has been rock solid since I started using it a couple years ago. I was merely asking if there was any chance that changes they make to the ST App (with regards to how their app is designed) could possibly require changes on how a Smart App connects to it.

storageanarchy · October 3, 2021, 6:13pm

Yup - I understood your question and didn’t take it as a criticism; I merely wanted to give you sufficient context to understand why this is most likely a SmartThings problem.

Like I said, there is only 1 way to get location mode changes, and SmartThings can’t change this unless they want to break EVERY application that uses location.mode. And if SmartThings automations are breaking in addition to Ecobee Suite, the suspect is SmartThings…especially since they have broken this multiple times in the past…

Terri_Baker · October 3, 2021, 7:35pm

Do you use the Ecobee Suite Manager? If so, what options do you have under automations?

milandjurovic71 · October 3, 2021, 10:33pm

Topic		Replies	Views
[DEPRECATED] Updated Ecobee Suite, v1.4.0 (Free) Community Created Drivers	425	21635	December 14, 2018
[DEPRECATED] Free Ecobee Suite, Version 1.2.* Community Created Drivers	460	26513	March 27, 2018
[DEPRECATED] Free Ecobee Suite, version 1.6.** Community Created Drivers askalexa , thermostat , smartapp_hvac , dth_hvac , project_hvac	513	26505	April 29, 2020
[DEPRECATED] Ecobee DTH and Helper SmartApps Community Created Drivers	283	21520	April 5, 2018
New version of Ecobee thermostat APIs Connected Things ecobee , thermostat	116	17260	December 2, 2015

[OBSOLETE] Universal Ecobee Suite, Version 1.8.01

Related topics