Nvidia Shield SmartThings/Z-Wave Dongle interfering with Orbi?

Ever since I started using SmartThings (on my Nvidia Shield) my router keeps failing (losing internet and WiFi). I’ve tried a different modem and, if I connect directly to the modem, my internet connection is solid. When I introduce my Netgear Orbi router and satellites it can work for a very long time but if I do any SmartThings programming I’m likely to kill my network. Sometimes not even using SmartThings the connection will go away. My network will return sometimes very quickly (less than a minute) while other times it takes 2 or 3 minutes.

Have I stumbled onto an incompatibility?

I’m having the same issue, but it seems the only people responding are people with the issue. No one from Smartthings or Nvidia are even joining the discussion.

Look at page 16 of the following thread



I received the following response back from Nvidia, try this.


Thank you for your patience.

I have been working with the engineering team on this issue and have found out a solution for this issue.
Please see if this works out for you as well.

-> If the device is connected via Ethernet, please disconnect it for testing purpose and connect it to WiFi
-> Go to the WiFi Settings
-> Forget all the Saved WiFi networks in the list there
-> Connect the Ethernet cable now and test if it works fine
-> If the device is indeed using WiFi, please connect to your network after forgetting all the Saved Networks.

Do keep me posted on the status to help you further.

NVIDIA Customer Care