So on this Christmas day, all of a sudden I have 29 Z-wave devices go offline again for no reason, this is not all my Z-wave devices, but a lot of them, all Zigbee devices are fine. Anyone else having issues with a lot of devices going offline again for no reason? I tried doing a reboot and no change. It seems like ST is doing background updates or changes again with no notice to us. ST service is becoming an joke.
Note that once again this is a week after a firmware update, and this has happened before.
All good on my end. I doubt ST is making any changes on a holiday, but perhaps you have a zwave device misbehaving on your zwave mesh? You can try power cycling those AC powered devices and see if that helps get things back online. When i had mainly zwave devices that’s what i had to do on occasion.
The airgap switch may work, but in my experience tripping the breaker works best, especially for outlets.
When I had GE/Jasco devices, this was a regular exercise for me. This actually still is something i have to do even though I’m 100% zigbee, but only because my remaining GE/Jasco outlets are zigbee.
Most of my main Switches and Sockets are the origional GE/Jasco Z-wave (failed ones I replaced with the new Embrigten versions.) This issue has affected many other Z-wave devices though like door locks, sensors and so on. This issue is a Z-wave issue on at least the V2 hub.
To a certain extent I agree with you that this is a zwave issue on the hub, more specifically i believe how ST has implemented zwave. I also believe these GE/Jasco devices have issues too.
That combination had me completely convert every single zwave device i had over to zigbee, with the only exception being my Fortrezz water meter being my very last zwave device. I initially went with Enbrighten zigbee devices, but those had issues too. I’m now all Inovelli, except with a few Jasco outlets left to change.
I also want to pass along that during my zwave to zigbee migration, I noticed a very significant improvement in my zwave mesh when i got below either 32 or 31 zwave devices on a single hub. Now that was a few years ago, and hub and zwave firmware has changed a lot since then.
Same issue - z-wave device shows offline, but I can still control it by sending command. I have dealt with this issue so many times, ST response - delete/reinstall device. In this case it’s a GE ZW1001 so no air gap option and v3.
Same issue here! I’ve been using a ST V3 Hub without any problems since early 2019. I have about 40 Z-wave devices of all sorts (GE and Honeywell Switches and Outlets, Yale Z-wave locks, Plug in Z-wave outdoor outlets, First Alert Smoke/CO detectors, motion sensors, floodlights.) and not a problem until about 6 months ago, when one of my GE (2018/19) outlets died. Changed it out and all was good again. But starting two weeks ago (no new devices added or removed), up to 5 devices of various types (switches, outlets, motion sensors, smoke detectors, locks, outdoor plug in Z-wave devices) would sporadically go “offline”. Then 10 - 30 minutes later, the devices would go online again one or two at a time. Then a little later, other devices would go “offline”, and then come back online again within 30 minutes. Four days ago, one of my Yale locks unlock itself, which is unusual because it was in privacy mode and the screen door was locked. No one was in the room at the time it unlocked itself. And over the past 3 days, more and more devices (up to 14) are going “offline” and some have now stayed “offline” while others come back online. Even further, some devices are on, or go on as scheduled, however, when looking at the app, the device status is “off”. Manually activating or deactivating the device (at the device) doesn’t impact the status within the app. The only other issue I have had is that a second GE outlet appears unresponsive (for about 4 months now), but because of it’s location, it will take some effort to switch out. I excluded it from the system about 3 months ago. This doesn’t make any sense to me. I’ve updated the app today, ran the “repair Z-wave”, and unplugged my hub for 10 minutes before plugging it and the Ethernet cable back in. Besides killing the main for a couple minutes, does anyone have any suggestions? Seems odd for all of this to happen all of a sudden.
Thanks