I was trying to add kwikset door lock to smarthings hub. And I succeeded for the first time. However, after a reset on door lock I started to see the status of the device showing connecting, and no response.
I thought there was something wrong with the hub, so I factory reset the hub as well.
then after that, I couldn’t see the device anymore. no matter what I do, no device showed up.
PS: The hub is smartthings hub v2.