I just purchased a new hub and cannot get it to recognize devices. The hub installed OK and is recognized by my Android app.
I have both the GE plug-in smart dimmer (12718) and an IRIS Smart Plug 690407.
I can’t get the hub to recognize either device. I inserted both devices, one at a time, and pressed the button on the device a number of times, after pressing “Connect New Device” in the app. Neither device is recognized. The device and the hub are about 2 feet apart.
I found the exclusion menu. I ran it but have no idea what how I know when its finished. The app says to follow the manufacturer’s instructions. The manufacturer’s instructions say to follow the hub instructions. So what exactly am I supposed to do to exclude?
I’m also now sure why I’d have to do an exclude. This is a brand new hub that has never had a device paired. It seems strange that I should have to exclude something that has never been added.
Agree with Tim here. I have a ton of devices, many of the Z-Wave devices I had to exclude before I could connect to the hub. I suspect this is due to testing in the factory, where the tech did not exclude before sending out.
I was able to get the GE Zwave device paired after running a general exclusion. I’m not sure the proper way to do it, so I just let it run for a while then cancelled it.
I was not able to get the IRIS devices to pair, though. While I recognize that they’re not on the ST supported devices list, I believe that I had read that people had successfully gotten then paired. Any thoughts on these devices?