New SmartThings Alexa skill (2020)

Is there ever going to be any accountability from the ST engineers or are they just going to keep telling the users what worked and what didn’t work with the old skill even though we have been the ones using the integration in the real world for several years? How about taking our word for what works and what doesn’t work instead of just disagreeing with us.

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Smartthings started triggering Alexa routines again for me sometime late yesterday. I noticed it working at about 8:00 PM. Still seems to be working this morning. I am getting my announcements ie: “Back Door is Open” is working again. I also noticed faster response from Alexa voice commands this morning ie: “Alexa turn off the kitchen lights.” Looks like this issue may have been addressed.

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Still not working for me

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Some slow and intermittent behavior with Alexa routine triggering is back this afternoon.

Yeah, I’m pretty sure if it was “fixed fixed,” @Lars would tell us. So I’m guessing it’s still an intermittent problem. :disappointed_relieved:

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Same here.
I’m not sure if this “resolved indicident” refers to our problems

Issues with Device Control, Automation Execution…

No, that’s a different issue.

Suddenly all my routines are working again!! I hope this is not jus a temporary hick-up…

Is it safe to switch to the new skill…still holding off…afraid to make move…

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I wouldn’t until Lars lets us know the fixes have been applied.

I had Alexa discover devices yesterday when adding another skill. SmartThings seems to be behaving better after that.

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We have been applying few fixes. More will be done in upcoming weeks.

~Shimpy

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Not for me.

Thanks for the update Shimpy! For those struggling, how can we see if these fixes help us? Do a device discovery in Alexa?

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I think Alexa routines not triggering should start working automatically. If devices are not being discovered, that would be something different.

[quote=“JDRoberts, post:536, topic:191101, full:true”]

I wonder why these problems with the SmartThings Skill don’t rate an Incident Report on the Status page…

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That’s a good question, but it’s never been clear what went on the status page. Most known issues with the app itself don’t appear there. I don’t think there’s ever been one of the known issues with a device type handler, even a stock version. The current issue with temperature appearing as Celsius instead of Fahrenheit doesn’t appear there, and that doesn’t involve a third-party.

I’m not sure how they decide what does appear, or when.

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Hi, just to let you know on the ongoing sago of the alexa trigger thing, its been sending random triggers over last few days, this morning on sat 22 august 2020 all triggers seem to be operating normally and trigger within a second so looking good at last, tested contacts, motion sensors and the simulated contact and all going well, hope this is good news for the rest of you guys too.

I can confirm that in the UK the triggers with Alexa are working again and appear to be triggering quicker than originally.

Nothing for me yet :frowning:

Same here. Started working again yesterday (2020-08-21)