[New Release] - SmartThings Philips Hue Edge LAN driver now supports additional Hue device types

[Francois_Venter]

I have the same problem almost every time the hub gets a firmware update but it starts working again after a SmartThings hub reboot. My dimmer switch buttons works fine after the latest update. Maybe try a hub reboot again.

[Itati (SmartThing Developer Support)]

Hi @Cubey

The engineering team has requested some additional information to help analyze the issue

To help us investigate further, could you please:

1. Share the names of the specific devices where this issue is happening
2. Enable driver logs before testing.
3. Press one of the buttons that is not responding.
4. Right after that, submit the Hub logs.

Driver logs
Logs of the driver:

• Open the ST CLI
• Enter the command smartthings edge:drivers:logcat
• Enter the information requested by CLI
• Now you must be able to see the logs once you see the message “connected”
  Note: verify that the hub and the computer are in the same network

Hub logs

Provide the Hub logs through the my.smartthings.com:

1. In the my.smartthings, enter “your hubs”
2. Enter the corresponding Hub
3. Click on “Dump Hub Logs”
4. Change the reason for requesting hub logs if needed
5. Click on “Dump Hub Logs”
6. Confirm that the request is submitted
   Note: If you have more than one Hub, the name of the one involved in the issue.

Also, support access to your account

1. Confirm the email account registered in the forum is the same one you use for SmartThings. If not, please share it with me over DM.
2. Enable support access to your account:

1. Go to the SmartThings Web (my.smartthings.com)
2. Log in to your Samsung Account
3. Select Menu (⋮) and choose Settings
4. Toggle on Account Data Access
5. Select the time period and confirm - In this step, please select “Until turned off”, once the team finishes, we’ll let you know so you can disable it again.

More info about this access here: https://support.smartthings.com/hc/en-us/articles/36170233944852-Enabling-Account-Data-Access-for-Support

[Cubey]

The device names are

Tap dial switch hue, Bedroom switch 2 hue, Bedroom switch 1 hue, it’s also the all of the other dimmer switches but I decided to go with one of each type. (The hue dimmer v1 and a v2 plus tap dial switch)

I’m not sure if I should have done all of those. I did ask for thy hub logs but I don’t seem to have got anything. But I took some screenshots of what came out of the cli after I pressed the buttons. So it seems to notice the button was pressed. Although in the device page it doesn’t say it was and any actions don’t happen.

Sorry if I’ve done this all wrong.

[Cubey]

I tried a reboot on your suggestion but it seems to be the same.