My Aeotek hub died on me (no power) so I got a replacement one (used ST v3) and I was able to connect and register it. However, I had to change the name because it rightfully told me that name was already in use. My hope was that I would be able to just port over all my devices showing in the app under the former hub but I can find no way of doing that. I realize that I would have to reset all my z-wave and zigbee devices but thought I could just move them over with all my wifi devices which need to move as well. Is there any way to get my new Hub to recognize what is already setup up in the app or do I need to delete everything and start over? If I delete my older hub in the App and then sign back on can this help in any way? Thanks.
Unfortunately there is no migration tool. exclude all your z-wave device, reset your zigbee devices and add them back. Plus rebuild all your Routines. Basically starting from scratch!
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There are two kinds of “Wi-Fi devices.”
If you just added the new hub to your existing smartthings account at the existing smartthings location, then any “cloud to cloud“ (“linked services“) devices should still be available and work fine. This would include, for example, Arlo, ring, Sensibo, Meross, smart life, etc.
However, devices working on your local LAN that were using an edge driver would have to be individually removed, and re-added to the new hub.
Thanks. All my wifi devices are Kasa T-P Link which connects to the app/hub through the Kasa Smart Skill which I think is linked services. However I do not see any of them under the new hub in the app. They are still showing under the old hub which is no longer connected. I think it has something to with the naming convention of the Hub. Maybe I somehow have to get the new Hub named same as the old hub???.
TP-Link devices using a linked service have nothing to do with your hub. The are connected to your location via the cloud. You don’t even need a hub for these devices.
It sounds link you have 2 locations, one for each hub. You need your new hub to be connected to your original location.
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Thanks. I do realize my Kasa devices continue to work with the Kasa app and even the ST app but obviously not with any automation with my off-line zwave and zigbee devices. I deleted the former hub device from the ST app and I factory reset the new hub (used) and connected again (same location and network). My Kasa devices are being controlled through the ST app but no sign of any zwave or zigbee devices. I guess I will need to reinstall all of them. I thought they would still be there but just needing to put them back on line but didn’t happen 
Z-Wave devices need to o be excluded and re-added. ZigBee devices need to be reset and re-added. There is no automatic transfer
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Understood. But there are no devices any longer showing to exclude. They are all gone, assume when I deleted the old hub from the app all devices connected to it also were deleted. Since I did not exclude my zwave devices before I deleted the hub (my bad) I think I will need to add them all back and reset them. Hopefully that will work. Don’t know if I could have excluded them anyway as they all showed offline. Oh well…
You can exclude them with the new hub. You put the hub in exclusion mode using the mobile app and do the required button presses or switch flips. The mobile app will tell you when it is excluded.
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It’s the other way around.
Exclusion is a Z wave network process; it actually doesn’t have anything to do with the smartthings architecture except that you can initiate it from there.
At the time that a zwave device joins a new zwave network, the hub tells it what its network ID will be and the ID of the hub. That information gets stored in the firmware of the device. It will not be available to join any new network until those fields get cleared again so it can receive its new network ID from the new hub.
Fortunately, the creators of the independent third-party Z wave specifications realized that you might not still have the original hub. The hub itself might have failed, you might have bought the device used, it might even be a brand new device that still had information about a test network at the factory that hadn’t been properly cleared before it was shipped.
So “general exclusion” allows ANY certified zwave hub to issue an exclusion command, which can be heard by any zwave device within range. Even if that device has never previously been joined to that network. You then have to do something with the end device, usually a particular tap pattern, to cause it to accept the general exclusion command. When it does so, it clears out the old network information from its firmware, and it is then ready to join a new network. So these devices don’t have to show up on your smartthings device list in the app. They just have to be near enough to hear the general exclusion command, and you need to know what to do with them in order to get them to accept that command.
So, in your case, it doesn’t matter what happened with the old hub. You will use the new hub to issue a general exclusion and individually exclude each of the Z wave devices. They will then be ready to individually add to that new hub. 
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Thanks JP but I still have an issue. Although I may still be missing something, here is my dilemma.
- With my old powerless hub my zwave devices were showing off line but obviously there was no way to run exclusion on the hub.
- After I deleted the old hub from the app all my zwave and zigbee devices also deleted.
- When I run general exclusion with the new hub and after scanning I get the message there are no devices to exclude (obviously).
- When I try to add back a zwave device (Zooz motion sensor) it times out and will not add. I assume it is because it has not been excluded from the old hub?
So, I can’t find a way to exclude the devices that were connected to my old hub?
You can exclude them from the new hub. Find your hub (new one) in the ST app and open it, tap on the 3 dots, choose Settings and then open z-wave utilities. You can exclude those devices that were assigned to the old hub. You may want to get the hub as close as possible to the devices or bring the devices to the hub. Start with the nearest devices and work out and run z-wave repair frequently.
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That’s what I did “When I run general exclusion with the new hub and after scanning I get the message there are no devices to exclude”
I will try again with running z-wave repair. Also before I tried any of this I reset the hub because it was used and wanted to make sure it was clean.
when you run exclusion… you need to perform some action on the z-wave device, repeat for each z-wave device - run exclusion again and perform the action on next device
That was it! I was not depressing the zwave button on the device at time of running exclusion.
Thank you very much.
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