"Network connection" app pop-up

Here’s what I don’t understand about the “Network connection” app pop up I have been getting consistently for a while when first opening the app (iOS app, persistent through today’s update):

I can open the app from a closed state and immediately change the state of the SmartThings Home Monitor (STHM). Routines that are triggered to run when STHM modes change also run immediately.

I can open the app from a closed state and immediately run a Scene which turns on all of my lights, or groups of lights, or turns them off, or otherwise controls my devices.

I can’t open the app from a closed state and immediately control an individual device. I need to sit through 10-20 seconds of “Network connection… Your action will be completed when your phone is able to connect to the Smartthings server” and a spinning device circle.

How does my phone have enough of a network connection to run Scenes and Routines (which each control devices), and change STHM states, but not enough of a network connection to control or open an individual device?

This makes no sense to me. Certainly seems to be a bogus message to me and indicative of some other sort of issue with the app.

Get on it Samsung! I can’t submit any more cases to lead you to this problem and its resolution.

Yeah, it’s poorly worded. It’s not “connecting to the server“ that’s a problem. It’s getting the app screen ready to display.

I suspect, but do not know for sure, that it is checking the “device controller“ (essentially an app plug-in that controls the display of the details for that device) for every device on your account before it gives you access to any of them. To see if any of them need to be updated. So it’s not about actually controlling the device, it’s about the details of its display in the app.

@Automated_House might know more.

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I don’t think its checking for a device plugin update. As I understand it, it’s updating the device states themselves. aka is the switch on or off, is the motion sensor showing motion or no motion, etc. As JD said, it’s a very poorly worked pop-up and occurs more frequently for certain types of devices than others.

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If anyone has any insights for which type of devices are more problematic, I’d love to know. I don’t have many in my system (30-40) but am still using some custom device handlers and would be willing to cut back further if I can get a more responsive app.

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Same problem here guys. Is there a fix for this? Nothing is working.

It sounds like the app update last week introduced a second variant of this error. That one was resolved by deleting and reinstalling the app.

Others, like me, experience this error much more chronically, typically when the app is first started, or when it comes back to the foreground after a while in the background. It resolves when the app “warms up”, after about 30 seconds, but makes it impossible to control anything in that time. There is no solution identified yet for this version of the error.

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Thank you very much!

Removed the app and reinstalled. All good now! Thanks Mooch91!!!

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