Nest and Dome Handler fails in the new Smartthings app


(Yi Wang) #1

I am trying to use the new smartthings app which has a better UX design. However all my customized handler, including Dome Motion Sensor and Nest fails.
It always shows “Connecting” and when I press these devices it says "Cannot connect to this device"
Anyone has an idea how to fix this?

Many thanks!


#2

Samsung has stated to NOT CHANGE to the new app if you are a current customer. Not everything is ready. There are several threads on here that discuss this.

The way to fix this is to wait until they tell you to switch.