Need Support Help


(Mpdano) #1

Hello,

Got my kit yesterday. Everything paired up fine except the motion sensor. I’ve followed the troubleshooting guide posted (batteries, push button, hold button, etc) and nothing works. I think I got a bunk device. Since there is no help line, how do I get it replaced?

Thanks,
Leo


(Ben Edwards) #2

You can chat with support in the app or go to http://support.smartthings.com. You can also always send emails to support@smartthings.com. This site there will be other community members who may help out but this isn;t the best place for technical support as you describe.


(Mpdano) #3

I like the chat feature, thanks for bringing that option up.

Leo