I’m looking at the Samsung/SmartThings website http://www.samsung.com/uk/smartthings/. Are none of these options available?
It isn’t true.
Phone isn’t an option for SmartThings support in the UK but they do have a dedicated email/chat team available here:
@tezz All of your devices are still there. You are definitely signing in with your Samsung account at https://graph-eu01-euwest1.api.smartthings.com/?
From previous articles posted, we we’re under the impression that if you always goto https://account.smartthings.com and login, you will automatically be directed to the correct shard and in this case it should be https://graph-eu01-euwest1.api.smartthings.com regardless of being in the US or UK.
Is this not the case?
When we had him try to login via https://account.smartthings.com he was redirected to a US shard.
Although I am in the US, I went to https://graph-eu01-euwest1.api.smartthings.com and am immediately redirected to the https://account.smartthings.com login page as I would expect.
So I’m thinking this all works correctly, but why he would have been redirected to a US shard when logging in from https://account.smartthings.com versus going directly to the shard itself?
Regardless of where you are taken after logging in, if you click “My Locations” you should be redirected appropriately.
Yes. But it takes them days to answer.
I reported this problem and got a answer from the US team saying they will pass it over t the UK team.
This is what happens.
I click on your link. One that page I type in my email address. It then sends me to a page
where it has 2 options. Smartthings or Samsung account.
I chose smartthings. I put in my password and it goes to my shard which is empty.
My samsung and smartthings account have the same email address.
That is samsung centre. If you ask about ST, they just tell you to contact them.
And what happens if you choose Samsung account?
It will show him what he wants.
Terence, it’s the same email address but you have a Samsung account and ST account under that email address and they aren’t interchangeable.
I had this happen a few days ago as well. I logged out of the empty (no hub, no anything) login, flushed the caches in my browser (to go back in clean), and then logged back in. This time, my hub and all my devices were there as expected. Just my experience, I wish I could offer more of a solution.
Thanks.
I did try that and I tried using my phone using 4G. I also changed my DNS to 5 different servers. Still the same.
What about trying this.
When I login to my android ST app under “I am new to ST” my Samsung S8+ choses my email address(which is the right one)
But as normal I see nothing.
Now if I try to login in to the android app under “I am a ST user” it asks me to put to chose a country and
asks for the code for the Hub.
Now the Hub is in use so I can’t get past that.
What about if you(because you can see everything) delete everything including my location.
Then post here I will delete everything in my android app, and then sign in as a ST user(not new)?
Are you able to see your devices when you log in at https://graph-eu01-euwest1.api.smartthings.com ?
Deleting everything on your account is awfully drastic and unnecessary. If you want to move forward with that, please contact support. Alternatively, you can reset your Hub yourself by using the button on the back.
I followed your link. And it was empty.
I have contacted support but I don’t think I will hear back From them till the new year.
Oh while your hear. UK support have said that the 2016 KS
Tv’s won’t ever be seen as a thing by the ST hub.
Is this true?
Can you delete everything including my location please.
And can you post back when you have 
I will delete everything on my ST android app.
Thanks
I’ve reset it all and I can now see my IDE…
Thanks.