My hub no long shows its version in the app

Apps & Clients iOS
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1

Smartthings Wifi and using the ios app.
When I look under the information page of the hub. same place you see the Zwave utilities and drivers.
you used to be able to see the hub firmware version under the name.
Still shows in the ide. Did it get moved or an app glitch?
@nayelyz

2

The firmware version still shows in the Android app. I have v2 hub

3

The WIFI hub model 520 has never shown the Smartthings hub version string to me. I have only ever been able to see the wifi hub version. At least on the iPhone version of the app.

4

Hi, @mhatley
Sorry, but I can’t help you further in this regard. Please, contact the SmartThings Customer Support to report this and ask for more information.
They handle issues in the app that are not development/customization related.

You can contact them by following any of these paths:

Through the SmartThings Web page

  1. Enter this page
  2. Click on “Support” in the upper-right corner
  3. Check if the URL includes your region. For example, en-us here: https://support.smartthings.com/hc/en-us
  4. At the bottom, select “email” and describe your issue as detailed as possible.
  5. Click on “submit”

From the ST app

  1. Open the SmartThings app
  2. Go to the menu tab at the bottom-right corner.
  3. On this page, select the option “contact us” and then go to “Report a problem”
  4. Accept the generation of logs, fill up the form describing your issue as detailed as possible, and screen captures of the issue always help.
  5. Click on “submit”. The Customer team will receive this info.

Via email

US: 1-866-813-2404
US: support@smartthings.com
UK support 0333 0000333
UK: support@smartthings.co.uk
CA: support@smartthings.ca