My Apps not appearing on Mobile

[walkerj001 (Jason)]

Can any provide advice of why My Apps are not syncing into my mobile app. I installed core and had to uninstall many times before it synced over. Now installing a new smartapp that wont appear in My Apps on mobile. Installed on my buddies phone with no issues. I have logged out and back in multiple times also ensured to publish for me after installation. Any ideas why I cant get it to sync over to the Marketplace > My Apps?

Thanks

[JDRoberts]

Which OS? There have been some reports of it taking 15 or 20 minutes to show up on Android.

[walkerj001 (Jason)]

I am using the iOS app and been a few hours. Approximately 5 hours did it about 1pm

[tgauchat (ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)]

@walkerj001

Now installing a new smartapp that wont appear in My Apps on mobile. Installed on my buddies phone with no issues. I have logged out and back in multiple times also ensured to publish for me after installation. Any ideas why I cant get it to sync over to the Marketplace > My Apps?

Installed SmartApps appear under “Automations” Page in the SmartThings mobile App.

“My Apps” in the Marketplace is only for Apps developed and “published for me” in the IDE … and they will only appear if published on the right shard of the SmartThings Cloud.

[walkerj001 (Jason)]

They are not installed yet , but they were published for me in the IDE. I logged into the developer site and its not sync’d. I did install the same why for my buddy and showed up in his Marketplace > My Apps. Am I going to the wrong place to publish them? Is there a different site I logged into my account.

[walkerj001 (Jason)]

@tgauchat

if published on the right shard of the SmartThings Cloud.

What do you mean by this. I went to developer site logged into my account and published for me in the IDE. Not syncing over to my Marketplace > My Apps.

Thanks for your help.

[tgauchat (ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)]

@walkerj001

Is there a different site I logged into my account.

Yah… This may not be the problem, but it is a common mistake.

SmartThings has 3 (or more?) “shards” (partitions) in their Cloud, and you need to publish to the correct one that your Account’s Location lives on. To do this, you need to login to the correct shard, paste, and “publish for me”.

Reference:

FAQ: How to find out what "shard" (cloud slice IDE URL) your Account / Location is on?

When SmartThings went for sale in the UK, they added the first of what will be many “shards” to split the SmartThings Cloud workload into multiple, somewhat independent, clusters of servers. SmartThings automatically replicates a lot of stuff between the shards when they deploy updates and so on, but if you are doing development and you Publish “For Me”, then you need to be sure to be logged into the correct shard, or your self-published SmartApp or custom Device Type Handler will not work. You won’t find it in the mobile App! Eventually you may not need to know your shard. Eventually, SmartThings may make this process automatic and when you self-publish, it will go to the “right” shard without intervention. Update: The URL: https://account.smartthings.com should take you to your correc…

[walkerj001 (Jason)]

@tgauchat this worked perfectly and the site for some reason directs me to the wrong website. With these urls and this info I was able to get it published.

Thanks again!

[kamran (MacTechGenius)]

Some of my smart apps don’t load…when I click on it. It just spins!! Strange!! Any idea??

[stephen_mohring]

Newbie here,Thanks so much for this!!! it led me to here
Update:
The URL: https://account.smartthings.com2.0k should take you to your correct Shard automatically as of July 2017.

and magic presto… plus no idea why, i stayed logged in, all my device handlers and apps disappeared, I re-added the repositories, re-updated from Repo… and boom - the apps show up on my mobile.

yay and whew. but why this odd system with what looks/feels like multiple accounts under one account name?

[tgauchat (ActionTiles.com co-founder Terry @ActionTiles; GitHub: @cosmicpuppy)]

@stephen_mohring

… but why this odd system with what looks/feels like multiple accounts under one account name?

A user (single Account) can actually have multiple Hubs (“Locations”) and they can live on different Shards. If you navigate via the My Locations list, you will always arrive at the correct Shard.

It could be made invisible to the user, but other side-effects might result.

The “average customer” is not supposed to ever use the IDE website. Never. It was never intended to be a Customer (non-Developer) portal.

[stephen_mohring]

Thanks!
I figured I was a bit out of my depth as a hobbyist in the programming
world. I appreciate the clarification (and verification).