Multiple false switch notifications


#1

Starting about a week ago I’m getting false “on” and “off” notifications on multiple switches. This is happening for switches connected to two different hubs in two different homes. I’ve done the usual-deleted the smartapps, excluded the devices, etc. Support told me it could be shorts, brownouts, etc. Really- 2 different hubs at the same time? I don’t think so. Anybody else?


(Ray) #2

Not really sure what you meant by false on and off switch notifications. Little more details on the switch such as brand model and what kind of notification?


#3

The switches are Aeon Smart Switch 6 Gen 5. For each of the switches I added a smartapp notification to let me know when the switch (light) goes on or off based on scheduled on and off times. I’ve been getting notifications-text messages-that the switch is on and then off, when in reality nothing has taken place. Hope this helps.


(Ray) #4

I would look at the device events and see what caused it. There’s also the new device health that’s been causing a bit of issue for some. You can turn it off in the ST Apps. Worth a shot to turn it off to isolate the issue unless the device event pointed to something else.


#5

Thanks Ray- I actually turned off device health last week because another device was showing as “unavailable”. Turning it off fixed it.


#6

Whoops- I had device health turned off in one of the two hubs. I just turned it off in the second one and will see what happens. Thank you!