I thought I’d resurrect this a bit as I (as well as about 50 others who have emailed me) seem to be having and issue with this SmartApp not detecting endpoints as well.
Full disclosure – I am affiliated with Inovelli, which manufactures a 2-Channel Smart Plug
Background:
As referenced above, I currently sell a 2-Channel smart plug on Amazon that worked flawlessly with ST up until two days ago. I’ve sold probably close to 2k units over the past few months with no issues and ST users make up about 65% of my sales.
On 04/20/17, I started to receive multiple emails from people who were trying to set up the 2-Channel device saying that the Multi-Channel Control SmartApp was not detecting the 2 endpoints on my device. Sure enough, when I tried it out on a new device, it did not work.
I called ST the next day and they suggested I reach out to the community for help… hence why I’m here.
What I’ve Tried
- I’ve uninstalled/re-installed the SmartApp
- I’ve moved the device directly next to the HUB
- I’ve looked in IDE to see what communication is happening in my logs, and the SmartApp seems to be polling to the device, but nothing seems to happen.
I’m a bit perplexed because, prior to 04/20, I could install the Multi-Channel Control SmartApp and it would detect the two endpoints and list them under my, “Things” – now all it says is, “Z-Wave Device Multi-Channel” and that’s it.
I haven’t changed any firmware on my devices and all devices that are already in market still work as normal – it’s just new devices.
Any help would be appreciated – I have some engineers working on it from my end, but they can’t find anything wrong with my device.
Thanks all!
-Eric