Multi-Channel Control App not functioning

[Eric_Inovelli (INOVELLI.COM FOUNDER)]

Yeah happy to help. I think what you’ll have to do is delete the old device handler and download the new one located here (search NZW37):

Knowledge Base Redirect

You may also need to install the child device handler:

https://raw.githubusercontent.com/InovelliUSA/SmartThingsInovelli/master/devicetypes/inovelliusa/switch-child-device.src/switch-child-device.groovy

There is a known problem with child devices and the Alexa integration as noted here (I know this is for GH, but same applies to Alexa to my knowledge):

Updates to Google integration

The Google - SmartThings integration has recently been updated. None of these changes will affect your current setup until you reconnect to the SmartThings action via Google Home app. Major changes Faster execution of commands All locations, scenes and devices will be synced (excluding scenes with sensitive devices like locks) If you have one location then your devices will automatically be organized the same way in Google as your room structure in SmartThings the first time you link (unless you reconnect and previously organized them then that will be preserved) Blinds, Samsung Washer, Samsung Dryer, Samsung Dishwasher, Samsung AC, Samsung Oven, Samsung Soundbars and Samsung Robot Vacuum are now supported (not all versions of these devices) Old integration could only sync around 100-…

However, we did create a, “workaround” as our Fan/Light switch uses multichannel technology:

Knowledge Base Redirect

I know that’s a fan/light article, but you can use it for the smart plug.

@twokatmew

I just bought an EvaLogik ZW39 single dimmer switch, and it works file with the generic device handler installed by ST as well as Alexa.

Yeah the reason why this works is bc it’s not a multi-channel device. I’m not sure if ST has a built in handler like they do for generic dimmers like the ZW39. Our On/Off and Dimmer switches will do the same thing

Let me know if the above helps!