Twice in the last week I’ve had a matter over thread battery powered device become unresponsive, as opposed to offline. Its status was still showing as online but it wasn’t generating events . In the first instance it was a IKEA myggspray motion sensor, in the second it was a generic door sensor from aliexpress. When this happened occasionally with zigbee devices I typically did
power cycled the device by taking battery out and replacing and if that didn’t work
putting it into pairing mode and re-pairing the device which typically caused the device to be re-detected with same name etc.
With matter over thread its different, power cycling the device didn’t work, I tried it a few times.
Re-pairing a device already registered fails. So I took the nuclear option and deleted the device from SmartThings put it into pairing mode, scanned the qr code, and it failed to complete pairing.
In both occasions the only way to get the device back online was to reboot the SmartThings hub (for ref it’s an Aeotec Smart Home Hub 2, aka SmartThings hub v4) .
I’m just wondering if anyone has else has experienced this and knows of a solution that doesn’t involved a hub reboot, which is something I’d rather avoid unless it’s essential.
Not exactly the same case, but it might be in some way related.
I only have two Thread devices. The first is an Eve plug that had been running perfectly for about a month. I then bought an IKEA Myggbbet sensor and paired it; pairing was very quick and the contact triggering is extremely fast.
After that, I started experimenting with sharing, and then removing, the door sensor on a HomePod and a Moes TBR, just to see how the process worked.
At this point, SmartThings started repeatedly prompting me to pair “an Eve device”. I tried to ignore it, but the prompt wouldn’t go away.
As a result, the Eve plug was re-paired with a new ID, which of course caused all its rules to be lost! I tried again, and the same issue occoured, so yes this is my problem for playing around with it but I comment as seems to happen very easily.
Yesterday I had an Onvis matter over Thread plug stop responding in SmartThings. It wasn’t being shown offline in a dashboard status tile, but the device dashboard tile and details page showed it was indeed offline.
The plug was working fine locally using it’s button so as I was already stretched uncomfortably discovering that I power cycled it. It isn’t unprecedented for an Onvis plug, or indeed an Eve one, to need power cycling.
At this point I remembered that I really should have checked on Google first as all my Matter devices use multi-admin where possible. Usually both SmartThings and Google agree the device is offline. Indeed the only exception has been when a device was paired to two hubs in the same SmartThings Location (so there were two separate SmartThings devices). When I turned off one hub Google would keep going (there are multiple TBRs) but both SmartThings devices got marked offline.
As I was about to check Google I was stopped on my tracks by SmartThings popping up a window inviting me to install the Onvis again. I ignored it as it seemed ‘wrong’.
Google could indeed see the plug was online and could control it. Whether it always could or whether it just recovered it quickly I don’t know.
While I was puzzling over that the device suddenly came back online in SmartThings.
Not once did I have to restart any of my ten Eve devices. Not once was one of my Matter over Thread devices offline or unresponsive - and I buy them as soon as they become available.
Some of my Matter bridged (WiFi…) devices were shown as offline for an hour about a year ago and that was the moment when I started to also replace them with Thread devices.
I guess I’m the only one without any issues, but I don’t have any low quality devices in my smart home…
To be fair, ive had zigbee devices go offline to. I don’t think thread is worse in that respect, however the process to get an offline device back can be patchy.
