Mail to SmartThings Support is bouncing


(Convinced ST will never be unbroken…) #1

Technical details of temporary failure:
The recipient server did not accept our requests to connect. Learn more at http://support.google.com/mail/bin/answer.py?answer=7720
[(0) smarthings.com. [96.45.82.15]:25: socket error]
[(0) smarthings.com. [96.45.83.238]:25: socket error]
[(0) smarthings.com. [96.45.82.213]:25: socket error]
[(0) smarthings.com. [96.45.83.13]:25: socket error]


#2

@April ? @Ben ? This looks like a time for NikeNet! :wink:


#3

Working for me. We’re looking into it though. Thanks for letting us know.


(Convinced ST will never be unbroken…) #4

So, you have received my email sent yesterday?


#5

I’m not able to replicate any issues with emailing addresses on our domain. Our inbound support volume is normal and has been over the last few days.

That’s certainly not to say there wasn’t an issue. It looks like the error you received was from our email service provider prior to the message hitting our support system. If you (or anyone) received such an error please resend the message as it’s unlikely we can recover it. Sorry for the trouble!


(Acastal) #6

Smartthings.com :slight_smile: Without 2 t’s it goes to maybe their old infrastructure? Both look registered to ST.


#7

Well there you go. We don’t accept email -@smarthings.com.


#8