Marcoda
(Marc)
November 25, 2019, 5:38pm
1
I updated my Webcore today, All Smart App to the new version.
In DashBoard, I lost ALL my piston…
Automatic Backup was enabled on each Piston…
When I go to add piston, from Backup, it’s asking me to Upload a File…
I dont’h have Any file…
How can I restore all my piston, I have too much time in programmation in webcore for losting everything…
Can I contact Them ?
Can I roll back to the previus version ?
Please… I need help …
Thanks a lot !
jkp
November 25, 2019, 5:48pm
2
When you login to https://account.smartthings.com and go to Locations > SmartApps - do you see all your pistons listed (scroll down through the list)?
Marcoda
(Marc)
November 25, 2019, 5:51pm
3
YES !
I see all PISTON !! There a Update Button at the end,
How can I restore them ?
jkp
November 25, 2019, 5:52pm
4
Go to Smartapps in IDE and make sure all the webcore Smartapps are saved and published.
Marcoda
(Marc)
November 25, 2019, 5:53pm
5
They Are all saved and Published
jkp
November 25, 2019, 5:55pm
7
Ok, go to your ST Classic app, go to Automation > SmartApps > your instance of webcore > settings > select cleanup and rebuild data cache. Go back to your dashboard in your browser and perform a hard reload of the page
Marcoda
(Marc)
November 25, 2019, 5:56pm
8
It tryaing to recovery in the bad Webcore… the 2 in the bottom are empty
Marcoda
(Marc)
November 25, 2019, 6:01pm
10
Now I have only One webcore in my Classic apps, and 1 in the SmartApps
Marcoda
(Marc)
November 25, 2019, 6:02pm
11
Success! Data cache has been cleaned up and rebuild.
1 Like
jkp
November 25, 2019, 6:03pm
12
Are you able to access your pistons again?
And yes, you have a bunch of webcore installs going on
Marcoda
(Marc)
November 25, 2019, 6:05pm
13
Nop… I open a New DashBoard
Marcoda
(Marc)
November 25, 2019, 6:06pm
14
All empty Webcore have been removed now
Marcoda
(Marc)
November 25, 2019, 6:06pm
15
My places and Categories still there…
jkp
November 25, 2019, 6:08pm
16
Go to the webcore forum and post there. Get one of the webcore minions to guide you through resolving this issue.
1 Like
jkp
November 25, 2019, 6:09pm
17
In the upper left corner of your dashboard, click on that pull-down menu and see if other instances show there
jkp
November 25, 2019, 6:12pm
19
I recommend getting help from the webcore minions on their community forum. The good news, your pistons are still there since you saw them in IDE
1 Like
Marcoda
(Marc)
November 25, 2019, 6:16pm
20
Hope it will be possible to restore them…
Thanks for your Help !