I have been using ST for over three years. It’s been a love-hate relationship at times. I understood that it was a new product when I first purchased the hub. I usually watch YouTube or search the support faq when I have issues. However, I have the same issues occurring repeatedly. The support information isn’t cutting it. I’m hoping someone can give me insight on a few things:
All of my ST motion sensors and Ecobee 3 thermostats regularly drop off of the system. The only fix is to remove and re-add each device. I have a large house with three thermostats and multiple motion sensors. It becomes tedious to repeat this about every two weeks when they all drop off. Is there something I’m missing? Why do they fail so frequently and nearly in unison?
I bought a Kwikset (Smart Code 916) keyless door lock for my front door about two years ago. In two years, it has probably worked reliably for a total of 4-6 weeks. I continually change batteries and reconnect it to the hub. Even when doing everything the faq says, it still won’t work. For most of two years, it’s just a dumb door lock. Do I need to start over and buy a new door lock? Or, is there something I can do to get this one to work?
I bought a Flic controller hoping to set up a smart button on my nightstand that would shut off my Philips Hue lights and turn on my ‘Goodnight’ feature when I click it. Then, do the opposite (turn on lights and ‘Good Morning’) when I double click. The Hue lights work flawlessly. I can’t find an IFTTT recipe or anything on ST support that will allow something other than the phone app to set the Goodnight/Good Morning functions. Any ideas?
With all of these, I have begun to research other hubs. Reviews still rate ST highly. However, I am tired of continual flaws in my home security and frustrations with automation. Isn’t that why we all bought ST? If it won’t do the simple things, what’s the point? I’d appreciate any help. Thank you!