Lock manager, error refreshing page or problem processing request

Hi all.
I’ve recently installed Lock Manager for my Yale lock and it works pretty good. But I find if I try and change a pin code for an existing user it’s a bit glitchy.

Sometimes it says “error refreshing page” or that there was a problem processing the request, in red writing at the top of the application. I keep trying and it seems to eventually work.

Is this a known bug on android devices and is there anything I can do to make it work properly? or maybe I’ve not got the latest version and it’s been resolved.


Which device handler do you have installed for it?

ethayer : Z-Wave Lock Reporting


@ethayer updated the dth 2 days ago for it. You may want to try updating to see if that resolves your issue.

Thank you. How do I update it?

From the smarthings developer website?



Whenever you have a question about a community – created smart app you will get the fastest answer if you ask in the author’s thread for that smart app. The author will automatically be notified when there is a new post, and other people using the same code may also be able to help.

In this case, ask in the following topic (this is a clickable link)

1 Like

Thanks for your replies. Just updated to v1.4 and still seems to be an issue. If I try and change an existing code I see a red band along top, error refreshing page. Then a green band suggesting the user has been updated.

If I open the user again the code is the same. I can force the code to change by editing the pin then clicking hello home phrase on (without changing the home phrase just clicking done) then saving.

I have a Samsung Galaxy 7 if that has any relevance? Thanks