Just started - some issues


(Mickey B) #1

Hello all,

I just got my hub yesterday and set it up. I had already purchased and installed 2 switches (1 dimmer, 1 normal) and 2 outdoor modules.

I placed the hub in our office/room which is in the front NE corner of house. It is currently on the desk in corner.

After initial set up and account creation I started to add the devices. The outdoor modules setup fairly quickly they are right outside the window of that room. No big issue.

Second I tried to pair the switches. I could not from where they were even though they are maybe 20 feet away just on the other side of a wall and closet space. To resolve this I just moved the hub temporarily and paired them. Good that’s done.

Now the issues I see are, last night while testing simple on and off and dimming, i saw a rather lengthy delay on all switches. It would work but at times the app was telling me incorrect status.

I had setup a schedule for the outdoor modules and those worked flawlessly this morning and I recently logged on to the app to check and it tells me all lights are on. I know they are not because i called my wife and she says they are off.

What would be the issue here?

As a note the 2 light switches are in the same location in a double box. I had to remove a part of the metal frame on one to make it fit. They are both in there nice and very snug. Not sure if that makes a difference.

Thanks


(Kevin Tierney) #2

Are your switches ZIgbee or Z-Wave? If they are z-wave, you may need something to repeat the signal sitting somewhere between the hub and the switches

This could be a plugin switch module, or possibly one of these Z-Wave repeaters (assuming you are using zwave). I had to use it in my install to get good signal from upstairs to downstairs in my case.


#3

If you moved your hub around during the pairing process you should run a network repair:


(Mickey B) #4

Thanks for the responses. The switches are Z-wave, Evolve brand.

I did not know about the network repair, noob, i will definitely try that out once i get home. I assume that going forward if i have to move the hub to pair I will need to run this again.

I may end up moving the hub to a more central location of the house as I add more devices. For now they are all with 15-20 feet of the hub so it is ok where it is for now.

Seeing the benefits of this system I see myself automating everything. Oh boy this gets expensive fast.


(Mickey B) #5

Ok got it to work. I had to run the repair multiple time to get it working. Thanks @Tyler the info was spot on. I ended up moving the hub from the corner and that seems to have helped. I guess too much interference with the iMac, Comcast modem, Apple Airport, Cordless phone, etc. Well lets see how it goes from here.

Thanks