It’s now a different app. The old one is now called smartthings “classic”. I downloaded it. It’s slow, buggy… I’ll stay with classic until I’m forced off at this rate
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I am actually shocked by the lack of ST staff engagement on these topic. Yeah, I get the part about staff participating in the forum isn’t the primary means of communication. With all of the confusion caused by the broken, disjointed communications, the fact that no staff are here doing damage control is highly discouraging.
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I got the update notification on iOS but there is no update pending for SmartThings when I look at my apps. Very confusing.
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You cannot use the new app until your account is migrated from ST to Samsung Connect. So, don’t even try. Okay? Did everyone actually read the email that we got or just skim the subject line?
Now, what I’m worried about is the fact that I already have a Samsung account with the same email since I have a Samsung Android tablet. What the heck is going to happen to me? 
@Ryan780 See the link @WB70 posted earlier in this thread:
https://community.smartthings.com/t/smartthings-samsung-account-migration-betaThey actually have a plan for you (and me, I have a ST account and a Samsung account because of my Galaxy S7 and S8 Plus) to migrate everything over to your Sammy ID. I’m just more than a little bit disappointed that they didn’t make that work first. It would have solved more than a number of issues.
Yeah…i tried to sign up for the beta already…I just see there being problems for someone with an account in both already. Data is going to get lost. And if I have to set all this sh&t back up again…well, let’s just say I’m going to be one pissed off guy. LOL
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Part of the migration process is creating the Samsung account at the beginning so having the existing ST account and a new Samsung account is mandatory.
The only way I would see maybe losing any of your devices is that if you have something created with the Samsung account in Samsung Connect that doesn’t already exist in your ST Classic App. When they have had issues, it has been the pointers for the Home Location (a phantom one being created for the beta folks). Nothing gets removed but potentially lost and for the minority of those folks, support has been able to rectify.
For now, just wait until they force the Migration. Ignore all other notifications and emails that say “hey update to learn more…”
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Oh, i’m waiting…unlike quite a few other people. 
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The way I understood the meaning of this notification was, “update your SmartThings classic app,” not “install the new SmartThings app.”
That would be consistent with what they stated in the email a few days ago.
I also updated the ST classic app already, so in my case the push notification doesn’t actually apply. Unless they have yet another update in the iOS store today that isn’t showing up yet?
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So why did ST send out that notification? I was aware of the new iOS app yesterday (both new old app and new new app 
). What was the point of today’s notification? it didn’t do anything except pour more fuel on the fire.
It’s like someone there is deliberately trying to cause chaos with this process to prove a point in an internal argument.
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It’s a great question.
Intentionally, I do not think so. But the repeated track record has been the same all along.
Instead of an email specifically stating that on this date, current SmartThings users will follow a procedure that will transfer all of their current infrastructure (Routines, SmartApps, Devices) to a new account that will be used with the new application, they try to convey a message in their own way that I don’t believe is meant to throw everyone into panic mode, but they seem to have perfected the process to do just that, and it’s coming from the same person running the show and making the same calls time after time. Can you say dysfunctional? I knew you could
Out of all the topics that have been opened on this over the last few days, you see that there isn’t a single response as of yet from any of the SmartThings staff. They chimed in on other threads today. I’m sure they share some of the same sentiments as the 1000s of complaints by ST customers but cannot comment on it as they said as much as they were able to say about up and coming things a week or two ago.
I’m sure the directive came from up above to get this in and deployed now and instead of doing this with a well thought out methodical approach, it will make it’s way to us in the most dysfunctional and unsound way as possible.
Let’s just hope that the end result and the finished product lives up to the expectations that have been touted.
As disappointing as it is that they conduct business this way, you just have to roll with it as this is how they do things, period.
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I agree it’s confusing.
I think they did it because a large number of users probably don’t update the app within a day of a new version’s release.
For those of us that already did update, or have been following things on the forum here, the push notification came off as just kinda weird.
So is the current app store Smartthings (Samsung Connect) the NEW Smartthings app (last updated in Dec.)? Or will it be updated soon to be better?
this
Where is the ST staff on this? They’ve been around all week in other threads… Have they been looped in or not, or are they being gagged by corporate?
I received the confusing notification today too Tried the new app (I have a Samsung Account) ad are getting a server error when logging in. Personally, it’s no big deal since I was just seeing what it was all about.
Seems like this is going to be the home automation equivalent of the Note 7…
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I tagged them all in a few of the other threads on this topic. Guessing they are feeling the same frustrations and are getting pressured to just deliver it whatever way the powers that be want it to be rolled out.
As far as the new app goes, it works fine, but it is missing a ton of stuff. That’s why they shouldn’t be announcing anything yet. They could have had a complete Samsung Connect Beta going alongside this whole time.
I was part of the Account Migration Beta,so all my devices are there, however the only ones that are compatible work over there. No Routines or Existing SmartApps so I figure that will be an additional part of the migration script (or toolset) even for those of us that had our devices migrated over as part of the migration beta. There are some interesting things in the app with respect to Wifi and Bluetooth under Settings though. The current app has 3 permissions required and the new app had about a dozen (on Android anyway).
Hope for the best and be prepared for the worst.
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That’s exactly how Iris v2 was done! I was one of about 50 selected to participate in their V2 hub beta a couple years ago. We were still struggling through testing basics tasks like pairing and unpairing devices when the hub and devices started showing up in Lowe’s stores.
Same here, except I cannot even login. Oh well, not going to worry right now.
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The push notification came through because there is a notification waiting in the “More” tab on the iOS app. There you’ll find an item called “The New SmartThings”. Still says to wait…
It’s so far from complete for what is even available on the app so unless they have another rollout slated or there is a separate area for Configuration (like an IDE equivalent) it isn’t there yet.
Even my phone isn’t compatible over there.just a blue listed device. No Geofence perimeter / Location equivalent. Automations is one section which I believe is going to contain everything (Routines, Scenes, etc) without labeling them as such…
Not sure yet. That’s why I relayed the message on all the threads for everyone to just leave it alone for now rather than creating more frustration:
Here’s Automations:
Note: Run a Scene at bottom. Devices in no particular order. No ability to sort as of yet. That’s how they are listed and there is a slew of devices above this list. And this only lists the valid devices that can be used in an Automation. Just a little insight for you.
You’re a little late to the party with this information.