Just converted one location why is this is this automation firing multiple times

Devices & Integrations
21

The same issue here

I have opened a support ticket, will report the outcome.
Thx
Zoran

1 Like
22

If more one people could please report this. I cannot get past first level support who wont admit it is a bug… ie

In replies all text above this line is added to the ticket

Avinash Pen (SmartThings)

Aug 9, 2020, 12:57 AM MST

Hello Larry,

Thank you writing back to us.

We are sorry for any inconvenience caused and would like to inform you that we need below information clearly with screenshots, so that we can escalate it further to look into it deeply.

So I request you to provide us the automation description screenshots exactly how you are trying to set up it along with the screenshots showing the “if” and “then” condition.

Also let us know the SmartThings app version you are using currently.

I appreciate your time and patience and looking forward to hear from you.

Thanks!

Regards,
Avinash
SmartThings Support Team
www.smartthings.com

Avinash Pen (SmartThings)

Aug 8, 2020, 1:16 AM MST

Dear Customer,

Thank you for writing back to us.

We do apologize for the delayed response and sorry for any inconvenience caused and request you to please provide us the automation description screenshots exactly how you are trying to set up it along with the screenshots showing the “if” and “then” condition.

Also let us know the SmartThings app version you are using currently. So that we can investigate it further.

I appreciate your time and patience and looking forward to hear from you.

Thanks!

Regards,
Avinash
SmartThings Support Team
www.smartthings.com

Avinash Pen (SmartThings)

Aug 5, 2020, 1:42 AM MST

Dear Customer,

Thanks for contacting SmartThings Support Team.

We do apologize for any inconvenience you may have had due to this issue and would like to inform you that based on security mode to trigger the Automation only when SmartThings Home Monitor’s security state is set to Armed (Away), Armed (Stay), or Disarmed. If multiple Device status, Location mode, or Security mode conditions are selected:

  1. Touch All conditions for all conditions to be met before triggering the automation
  2. Touch Any condition to require that only some conditions are met before triggering the automation

Their might a reason of condition “If” doesn’t met properly then the error occurs and it will trigger multiple times.

For Example Automation

These instructions will walk you through an example of how to turn on a hallway light when there is motion detected.

In the New SmartThings app :

  1. From the Home screen, touch the Plus (+) icon and select Add automation
  2. Touch Custom automation
  3. Touch the Plus (+) icon below If
  4. Touch Based on a device status
  5. Select your hallway motion sensor device
  6. Touch Motion sensor for the device capability
  7. Touch Motion detected for the device state
  8. Touch Next
  9. Touch the Plus (+) icon below Then
  10. Touch Control a device
  11. Select your hallway lighting device
  12. Tap On for the device action
  13. Optional : Tap Select how long to perform this action to automatically turn the light off after a set period of time
  14. Tap Done
  15. Optional : Enter a name for your Automation
  16. Touch Save

For more information we request you to please go through this link [https://support.smartthings.com/hc/en-us/articles/115002056383-Custom-Automations-in-the-SmartThings-app]

If still the issue persists then please get back to us with the screenshots of the app where you are facing difficulties along with the automation name and SmartThing app version. So that we can investigate it further.

I look forward to hearing from you.

Thanks!

Regards,
Avinash
SmartThings Support Team
www.smartthings.com

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23

Will create a ticket as well. Just had the pleasure of having to factory reset my Hub because I was pretty much forced to migrate to the new app and that migration failed :smile: Anyway, gave me a nice chance to set everything again and was pleased to see the precondition option. Didn’t know it was brand new.

Anyway, doing pretty much the same as the rest here. In pseudocode below, where the first IF is my precondition.

IF 
(
	Location == 'Away'
)
AND
(
	MotionSensor1.HasMovement
		OR
	MotionSensor2.HasMovement
		OR
	MotionSensor3.HasMovement
)
THEN
(
	Location = 'Home'
)

Keeps triggering. Tried to reboot my hub, recreate the automation, doing the same without changing the location and a few other things. Nothing helped, so I figured I must be doing something wrong or it was a bug, which led me to here. Guess I have my answer.

24

So I got an answer pretty quickly. Seems like they hardly read my email, asking me to reboot my phone and reinstall the app… Just installed it and did a factory reset (and rebooted both phone and hub and redid the automation and and and…).

Also suggested I use a time period as precondition instead of the current mode or my current location. Last thing in the reply was that they couldn’t help me any further, because I’m from the Netherlands and should contact Europe support through the app, instead of emailing the support desk directly.

All in all a pretty frustrating experience so far. I’ll try contacting through the app, if they reply in a similar fashion I’m dropping SmartThings alltogether and adopt https://www.home-assistant.io/

25

Ive started setting up my hubistat hub… have half the devices in one location moved so far so good. issues here too but what i like is that once set up even if they go out of business it all runs on the hub so none of this about shift like smartthings