June 2021 List of Exclusion Failure Reports

[da_man (R)]

Hi Garrett,

I fall into that category. You can read about my experience here:

Troubleshooting for weeks now... Devices will not exclude

Hi, I’ve been troubleshooting various problems with my system for weeks now. In the course of that troubleshooting, I removed (excluded) several zwave devices from my network that were giving me problems. Specically, a Yale Assure Zwave lock, a Schlage Connect Zwave lock, and a GE Enbrighten Zwave Outlet. These devices have been completely excluded and removed from Smartthings and are not showing in the “My Devices” tab in the IDE. I am trying to include these devices back onto the network but every time I try to add a device through the app and go follow the device-specific instructions to pair the device, the device is never found during the inclusion process. I have the v2 hub within inches of the zwave device(s) when attempting to include them and the light on the hub stays solid gree…

I recently opened up a support ticket: 1211490

I would really appreciate your help.

Thanks!
Ryan