Hi Joe, I didn’t see your reply. Please use Reply in the individual post instead of using Reply at the bottom of the thread. That will notify the person that you’ve replied to their post/questions. It helps a lot.
I’d let support know what happened to you (support@smartthings.com). If your sensors didn’t work, but your switches did, something weird happened. Maybe they can dig deeper into your situation. You could have a switch not routing zwave messages correctly, or a problem in your mesh that needs resolved. Have you done a zwave repair lately? Also, do you see any error messages in your hub’s event log similar to “Err 113: Not reporting switch status”?
If you haven’t done a zwave repair, I’d recommend it. Also, do it via the IDE and then monitor the hub’s event log. Doing a zwave repair via the phone app does not provide the detail you’ll need to help diagnose problems.
Sorry Joe, but those screenshots via your phone aren’t very informative. I really need to see more of the Displayed Text column because of the detail it has. Please go to a PC or tap on that entry in the column to see the detail.
Here’s more info that will explain those messages, and what to do to fix them:
Well, nothing is working for me as of last night. Went to bed around 10:00 and ran my Goodnight routine, I got a text that a window was left open from my CoRE Piston which was correct, but it didn’t go into Night mode, no lights turned off… Ran it multiple times, nothing…
This morning I tried it again, nothing, lights don’t even respond to being turned on/off through the app. I rebooted the hub, no luck there either.
In fact in my SmartTiles app, it shows some lights as being on (when they are not) and others that are off (when they are on)
Just initiated a z-wave repair and only got a single entry
The only thing I did yesterday out of the ordinary was I installed a new Iris Water Sensor and setup a Piston to monitor it.
In the past, I have never had to do a z-wave repair when adding new devices, not sure if adding this new device played a part in it but at least the z-wave repair seems to have worked
That’s a zigbee device, so doing a zwave repair didn’t do anything for you related to that specific device.
I recommend giving support an email because you’re experiencing something they should know about, especially since SmartTiles and Routines are failing on you.
FWIW, everything in my environment is working well (best ever actually).
Yes, it’s a zigbee device and shouldn’t have an effect, usually someone would ask, what changes were made and what did you do, just trying to give you all the details
No worries @Toy4Rick, I can see support asking you that. It’s almost like your hub went offline and didn’t come back, or your internet connection crapped out. Anything odd in your hub’s event log?
Have you tried a hub reboot? In the 9 months I have had ST twice I had nearly no responses from devices, and a reboot of the hub resolved it.
Once it was just zwave devices (Hue and zigbee was fine) and another it seemed like everything. Livel ogging showed that it was trying to work, but nothing was (not that many error messages if I recall, just calls with no responses.
Yes, hub reboot didn’t help. I had to do a z-wave repair.
ST support got back to me and they said that a z-wave repair didn’t work for them either as the z-wave module wasn’t responding, they rebooted the hub several times and then the z-wave repair worked. They asked me to test out some lights manually and using Routines, all seems to be working now.
The zwave module not working makes me think the reboot didn’t clear what ever was hanging it up. When my zwave was acting up a remote reboot was not working. I unplugged ST (no batteries) for about 10 minutes then hooked it all back up, everything came back to life.
That first screenshot is saying you have a zigbee device 6ACE joining back up to your hub. Clicking on the detail (left column) will tell you specifics. Here’s an example of a GE bulb rejoining:
That message is coming from some type of network/LAN device connected to your hub. I typically see a similar message when ever my Samsung HD Pro Camera detects motion or I’ve viewed the camera through the app, but that’s just my theory and haven’t had time to prove it. It could also be my Blink cameras. Do you have an IP connected device to your ST hub, like certain bulbs, Harmony, Sonos, or some type of camera?
This is the standard log entries after the hub restarts, or even after it lost Internet connectivity. Here’s what mine looks like after I restarted my hub. The HubUpdated messages does not imply it got an update:
Looking at the hex IP address (7F000001) of that entry, it’s coming from 127.0.0.1, which is your local host.
I did a little more reading up on this from a couple other discussions, and it seems that devices on the same network as the ST hub are talking to it. I just discovered that my Samsung TV is reaching out to my hub:
I remember a while back there was a post about the event log getting flooded with these messages, and it seemed to cause no issues.
I’ve found that sometimes zigbee devices fall off of ST’s mesh, and when they send any updates to the hub, like a temperature change, you’ll see events like this. I believe it’s the result of enabling unsecure rejoin on the hub via the utilities page. At least that’s my theory…
Interesting, my Samsung TV is also showing up in my logs now that I look for it, as well as my local host as you pointed out.
I also found another zigbee device rejoin today. This may have been going on all along and I just never noticed it, more than likely I saw it but didn’t know what it was nor what to look at to hunt it down, your info John has given me something new to watch for
Would be interesting to know why the TV is trying to communicate to the hub, even though my TV is not HA enabled