Having a problem with just one of my 5 yale door locks. I plan to contact Yale Tech Support tomorrow (they are already closed for the day) but I’ve narrowed down the issue, so I’m wondering if anyone else has run into something like this and maybe has some ideas for me.
Basically, my front door lock is reporting that its being unlocked by “code 99” nomatter what code I use to unlock it. I’ve tried removing it and re-adding it to smart things, I’ve done a factory reset and created new codes, and still it reports code 99 on unlock.
All my other door locks are reporting the proper code when unlocked (they are all yale real living deadbolts.)
When I add a new code, it reports properly “Front Door Lock Added Mom” but when I use the Mom code I just created to unlock, "Front Door Lock Unlocked by “Code 99"”
Is there a way to reset the z-wave unit maybe? It seems like it got reset with the factory reset but maybe there’s a separate way to reset it? Anything else I’m missing or can try? Annoying!
I use webcore to run certain pistons based on who unlocks the front door, and obviously none of them are working because the lock isn’t reporting the proper code.
Any help or insight or things to try would be appreciated!