Hello SmartThings Community
When trying to pair a YRD216 (industry-standard z-wave lock), we’re seeing these logs
The lock/hub pairing mode is timing out. No matter what we try, we cannot get these z-wave locks to pair anymore. We’ve ruled out any possible user error at this point, by being on the phone with them for hours. This has happened to several of our clients in the last few days.
When in paring mode with the lock, the hub is not blinking green.
This is the first time we’ve seen the logs for “z-wave include search started” and “ended” and this is also the first time a functional hub with "
z-wave functional" has failed us.
Please advise!