Tonight, several devices have stopped working, but I’m not seeing any down time on the server status. A couple of wall switches and a plug are not working right now. Anyone else having problems?
Turns out its a massive Amazon AWS service outage in the Virginia data center. So big chunk of the internet is broke for now (including Reddit)
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Yeah my smart house has gone stupid also… confused why a AWS issue would cause my locally controlled devices to have issues, but nothing within the SmartThings apps seems to be working and lots of devices reporting the wrong status? Oh well…
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Same here, only few of local routines and devices working
not working also, cart will not checkout either in amazon.
Some of my local routines are working, but I cannot control those same devices manually in the app?
Local zigbee devices working through routines or zigbee to zigbee actions, but as expected, not through app. Linked services’ devices or the local ones connected through wifi also not working.
My routines are all refusing to work. I restarted my hub and it connects fine to my home internet, but still says there is a problem when I try a routine. No other details or any error code.
Ring is down so the integration obviously is not working.
Here, only locally working… Brazil…
I’m back up and working again. Yay!
All back on here except a bunch of virtual devices on my hub. Activating the virtual switches while contained in a routine brought them back to life. Showed an error while activating but worked anyway. All good…Canada
The Smartthings app is always cloud based. Whether communications between the hub and the device are local or not.
they didn’t have to design it that way, but they did.
In contrast, see, for example, the Apple home app, which does not require an Internet connection for anything except some Siri voice functions, and you can even switch to voice navigation on the device and use that locally, although you do have to be more precise in your phrasing.
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Frustrating that the Smartthings status page shows everything is operational. Then when I went to set up email alerts for the future it failed, with network error issues. So the status page info is clearly useless.
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By the way, Alexa still isn’t giving me voice control this morning over my home automation with any platform, but thankfully, I have as many things as possible set up redundantly, and Siri control of the same devices is working fine.
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Most of my issues are resolved. Alexa to SmartThings is working.
My one remaining issue is that my few Matter-over-Wi-Fi devices cannot be controlled via SmartThings. Not via the app and not via Alexa.
I can’t fathom why these would be an issue when my Zigbee and Z-wave devices are working correctly via both Alexa and the ST app.
It’s a mystery.
Many, but not all, of my icons reverted to the “Thing” icon (purple circle, two dark gray squares, one dark gray circle) and I cannot change the icons.
Many icons are okay.
I cannot seem to add new LIFX Matter lights to SmartThings for the last 12 hours. Most existing Matter lights are okay but some are not okay.
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Everything was running fine again… until about 30 minutes ago when everything went offline. All my devices turned into generic “Things” and nothing responded.
Yes, I know the outage is due to AWS — but isn’t SmartThings supposed to run things locally now? If so, why do all my “local” routines and devices suddenly stop working whenever the cloud has an issue? The whole “runs locally” idea is starting to feel like a farce.
Meanwhile, my Home Assistant setup continues to run perfectly — no cloud dependency, no AWS outages, just reliability. I’d migrate everything over if I had the time, but it’s getting harder to justify staying on a platform that breaks every time Samsung sneezes.
As I was typing this, I just got a message that my hub has reconnected — so maybe it’s back for now. But honestly, SmartThings feels too fragile for something my family depends on every day.
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Everything was alright six hours ago and I thought that the EU cloud was unaffected, but I woke up to this:
Edit: back to normal:
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I had the same problem, but now the normal icons are visible again.
Everything else has worked all time (EU area).
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