Is SmartThings ADT dead? (July 2019) (Lifeshield/Blue by ADT Acquisition and Support comments on EOL)

Yeah you’ll need the service for cellular backup

Does anyone can confirm me if they still can add a new ADT sensor into their ADT Hub.
I have tried 2 brand new ADT Hub with new sensors and I can’t add any ADT Sensors it wont detect them at all and the QR Code is not working at all too.

Thanks !

About 1 month ago it worked for me using the classic app.

Can you try right now to open the QR Code Scanner using “Install Code” within the Classic App ?

Thanks !

Sorry, few hundred miles away from that location. traveling is a bit difficult right now :stuck_out_tongue:

No reason you can’t do both. :sunglasses:

And actually this was not the primary problemsolver thread for people who had the dual logo system. This was a thread to discuss whether ADT was dropping support and got a lot of attention from people who have been considering buying the system, but not necessarily from those who already had it.

Instead, the following threads will probably get you better answers. Or, again, start your own with a specific question.

As far as using the custom built ADT tools smartapp and other automation questions, try this:

ADT SmartThings Automations?

As to whether you get any additional features if you purchase monitoring other than the alerts themselves, I believe the only addition is being able to use the canopy portal:

And when it comes to getting responses from people who are currently using the product, I would suggest using the discussion thread you posted to about a year ago. :sunglasses:

ADT partnership: ST-ADT touchscreen hub and devices (discussion thread)

David, you dont need to be close to your hub to see the issue, just open the Classic App, then Add a thing and press the + button and chose “Install Code” you will see what I’m talking about, the camera is not even opening to let you scan a QR Code.

Thanks !

I have an ADT Smoke Detector connected to my ADT Hub that has been doing a “loss of supervision” error every few days. I decided to delete/re-add via the Classic app. I was able to delete it through the IDE and re-add it in the Classic app via code scan - no error with camera. I have found that the device is in the IDE and Classic app, but unlike in the past it did not show up in the New app. I am going to delete it again and try to re-add in the New app. I don’t recommend adding devices in the Classic app since the app will be going away and doesn’t move new devices to the New app as it used to. But to answer your question - yes the Classic App will open the camera and add devices.

Edit - it was in the New app without a room, at the bottom - even though it had a room assignment in the Classic app. So - yes add in Classic if you want.

Have you done this this week ? Because as I said, I tried with 4 differents cell phones with the same result the camera never open in the classic App when we press “Install Code”.

Just did it this morning. I haven’t used the Classic app in a while so I had to authorize the camera for use by the app and it scanned the code and added the device fine.
Edit - iPhone 11 Pro Max 13.3.1

I took a video of this problem :

The first time the Classic App ask for the permission to open the camera then this happen everytime.

Thanks !

EDIT: All of the cell phones I have tried was Android.

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Might be a problem with the latest version of the android app. I don’t have an android but I do know you can download older versions of android apps and load them (side loading?). You may want to try that if you can.

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This just in…
After doing battle with SmartThings for more than a month to replace my ADT HUB that crapped out after following explicit reset instructions from a ST Developer, and ST refusing to acknowledge responsibility, the latest response from the ST Support Tech stated ST will be sunsetting ADT in January 2021. I sure hope that either ST engages a professional monitoring service (like they did with Scout before the ADT partnership) and/or ADT continues monitoring service with the existing Hub. Yikes!


I have a feeling this is either means the Alarm functionality will not be allowed post 2021 and the hub will continue to work, or they will just stop supporting the hub for Smartthings and it will revert to simply an alarm system.

I tend to think it means that smartthings will just stop supporting it as a hub device and we will be stuck with a alarm system with no mobile front end through smartthings. Essentially it would just be a non smart alarm unit at that point. I think this is the mostly likely case when you consider they are really trying to push to the new Smarthings API and they haven’t done anything to bring the panel up to current firmware and smartthings standards for some time. Generally speaking from what i have seen alarm companies don’t care about the underlying hardware as long as it works and they can keep taking our money I am sure ADT would be willing to keep taking our $25 a month as long as we are willing to pay it. I could be completely off but that is where i see this going after this latest statement from Smartthings.

If this is the case to it is really poor customer service on Samsungs/Smartthings part. Many of us have spent a good amount of many to built it up decent alarm system. Simply put I could use StHM and replace the hub and get new sensors for each window and door, but that would be hundreds of bucks that I already did once. They should think hard about this as it could put allot of customers off to different platforms.

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A best case scenerio would be that they kick ADT off of it completely and replace the firmware so that STHM becomes the controller and fully integrate it as a front end that way. We could keep everything and just loos ADT, but i feel like that is a huge long shot.

I had an issue earlier in the year and talked to an ADT rep who showed an interest in resolving my issue. Unfortunately, he couldn’t track down anyone at ADT who was knowledgeable about the ADT Smartthings system. I got the feeling that this was coming.

I have been looking around at other options to be ready when the day comes… not sure that I want to give any more business to Samsung/SmartThings OR ADT at this point.

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@SmartThings @shravan

This is a potentially significant important piece of info for the ADT Smarthings community that use this panel. If this is really going a way in January we really need a official announcement in the near future so that we can properly plan.

Frankly the statement of sunsetting ADT does not create a clear picture. What does this mean? Is the ADT side of the panel going to be removed and it will just be a hub? Is the hub going to be simply no longer supported and it will only function as a alarm system? Will the hub just simply be broken by turning off both ADT and Smartthings? Or will the STHM take over as controlling the alarm system and it will continue to function for users.

This needs to be answered soon so the community can start to plan now for how to move forward with something so important as a s security system.


In addition to the statement in email from ST Support Tech, in conversation with ADT Support specialist in ST a few days ago, he confirmed the Jan 1st sunset. He could not confirm if ADT will continue a separate monitoring service for us, but felt an official announcement (if only internal to ADT) would come in the next few weeks. ST Tech suggested I could still utilize the ADT Panel as a LOCAL alarm. NOT the support I was seeking.

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Would be nice to get an official announcement from SmartThings. January is only a few months aways. People need time to make decisions and possibly get new hardware, that seems to be difficult to find.