I’m at my wits end with Smart Things. It was working fine for months, now all of a sudden, I have 5 devices that are reporting always on, and can’t be controlled. These are devices listed certified on their site, exact part numbers that were installed.
I contacted support and get the same run around “un-join and try again” every-time I contact them, which now is 5 times this past week i’ve re-joined these devices (simple switches and dimmers), and nothing gets resolved.
So in total of maybe 20 devices… 3 switches always on, and apparently feedback from support – 3 other devices (2 switches and garage door opener) keep trying to re-join the network… but I can control and see them correctly…
I’ve had sensors that needed to be reset to mfg defaults, but ST wouldn’t do it so, I have 2 motion sensors in the garbage. I have a Samsung phone that was used for a presence sensor, was working fine at the beginning, now I get as a solution “don’t use the phone as a sensor not reliable”, but my wife has an iPhone… working 100% perfectly fine since day one, not a single issue, my samsung S7… i had to remove from the system as I was always “present”. but… in the beginning it was working.
Unfortunately, ST has no clue or roadmap for this product, they can’t even fix the fundamental core issues of this product, meanwhile they are more focused on login transfers to samsung logins and further into their ecosystem. Typical Samsung engineering incompetence.
does anyone have any recommendations for alternate solutions - I’m pretty much tired and done with ST, preferably ones that are on-site and not in a hosted environment and not controlled by multi-billion dollar clown conglomerates.