Hello all. I was updating my device by adding in a new Device Handler, as the new app didn’t really see both virtual switches in my Inovelli NZW97 outdoor (dual) plug. It would only turn on one switch / outlet. So I created a new Device Handler and then changed the type in my device.
Now the new Smartthings app says it “Can’t connect to device. Check device and try again.” To be safe, I unplugged and re-plugged the NZW97 back in. I have removed and re-installed the Smartthings app. Same error.
I am able to use the Smartthings Classic app. It is clear the device type / handler was updated, and it works like a charm. I thought to manually test from within the Alexa app on my phone and it too worked like a charm. But the new app just looks at me and laughs. Any thoughts on what else to try here? I could try to remove the device from my app, but it looks like it wants to fully exclude it and then I assume remove from my hub as well. But if I do that, and re-add, I believe it adds it back in as the old, default device time of a generic z-wave multiswitch; of which I’d have to re-setup again.
Thanks in advance for any ideas or thoughts on this!
Thanks for the thought. I did submit a question in their forum; I’m just waiting… I did check out their support and links, and it appears to link to the same DTHs / code I have linked above.
Hey @sawall – just to confirm, did you delete the old device handler and then re-install this one? I know it may look similar, but there are some slight modifications that were made.
I communicated with Inovelli recently and it took 3 attempts before they got me the right device handler for my bulb. Everything works now but it was frustrating …
When you ask about deleting the old device handler, which do you mean? Initially, it just had the default that Smartthings applied, meaning, it was just a generic z-wave multiswitch handler, not a custom one. I just created this new DH and then edited the Type within the existing device. Does that help?
As to the child handler, I can swap that out. I used the newer one that was posted in github. Should I swap them? But also, I’m not sure if this is the issue or not? Again, it only seems to fail within the “new” Smartthings app.