I ran into this video looking for tools to help me troubleshoot Zwave issues. The video shows how EASILY HomeSeer users can upgrade from Zwave to Zwave Plus which is essentially nearly as changing hubs in our case. As shown in the hub, they can backup their Zwave configuration and restore it when the new stick is inserted. Also, the video shows their equivalent of “Network Repair” which provides way more information such as neighboring devices!! In the absence of a topographic map, this would be the next best thing! And to make me even more jealous it talked about “network wide inclusion” saying you could include devices without needing to get close to the hub. As far as I know, ST still requires some devices to be close which in the case of locks, or wired in devices, it is a royal pain.
HomeSeer also has a Z stick that allows users to update many different 3rd party zwave devices. It doesn’t seem to be tied to the “hub” firmware so they enjoy much better flexibility in keeping the devices up-to-date. Nowadays this is critical especially if you worry about security.
I am not ready to jump ship but it makes me wonder why ST is so far behind compared to HomeSeer which appears to be a much smaller operation with a very old looking and crude interface … I originally purchased their hub before I moved to ST but dropped it shortly after as it was highly unpolished.