I cant get my RF23R62E3B1/EU French Style Fridge Freezer to go into pairing mode

Devices & Integrations
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Hi All, I cant get my RF23R62E3B1/EU French Style Fridge Freezer to go into pairing mode. Some videos say press the fridge button for 5 seconds but that doesn’t help. Anyone know?

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Tagging @SamsungZell

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Hey there! @leotudisca Welcome to the Community! :slight_smile: Thanks for the Tag @JKP.

I’m sorry to hear that you are having issues with the pairing mode of your Refridgerator.

The specifications for this model: RF23R62E3B1/EU is an international model that lists embedded WiFi and Smart Things App Support.

I would first give these troubleshooting steps a try:

Press the Fridge button until “AP” appears on the temperature control panel’s display. After a few moments, your refrigerator will appear in the SmartThings App. Once it does you can then select your Wi-Fi network and enter your information if it’s a secured network, then select the CONNECT option.

As this is an international model and support for this model is limited, If the symptoms persist I’d recommend reaching out directly to a support team in your region.

UK support: 0333 0000333
UK: support@smartthings.co.uk

Additionally, you can reach out to support on the Community Page for your region.

UK Community: Samsung Members Discussions | Samsung Community UK

I hope this message finds you well!

^SamsungZell

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Thanks @SamsungZell, unfortunately when I press the fridge button, nothing happens. I should get the AP sign but I dont. Its almost as if the wireless is switched off.