I have a Hue Hub and multiple bulbs and another light strip all connected to the SmartThings hub. I recently purchased a new light strip and installed it.
The Hue Hub found it and it has been added to a room in the Hue Hub, shown here as the Firplace light.
But I tried numerous times to add the light strip to SmartThings and it just isn’t found, since there isn’t an option for adding the Hue Lightstrip manually (see screenshot below)
I have tried every type of Hue light under light bulbs under add a device in SmartThings and no luck. I honestly don’t remember how I added the first light strip.
Can someone help me get this added and to understand why this light strip is not being found. Also if i need to add one in the future what light bulb option should I pick?
It should install automatically through ST’s LAN CONNECT. Possible you only need to click on Add a Device to Rename/Save it. But if by chance you have added a Hue smartapp, you would need to open them to discover your light strip.
and there are some folks who just can not get their hue devices to connect in a timely fashion
The first one i added - got discovered and I renamed and added it just like you described (I think) - that was about 1.5 years ago. the second one i recently bought does not get discovered by ST at all.
Any idea how the people who had this issue solved it? Is there another thread here on the same or similar topic? I have searched and could not find one. I would be very grateful if someone could point me in the right direction.
I can’t remember how I got it connected…but I don’t have a physical Hue Hub.
I had it working for 6 months perfectly find. I had a motion sensor which turned the Philips Light strip on and went off about couple minutes.
Then we had a power outage…and SmartThings doesn’t seem to control it anymore. When I plug it in it is just on all the time…and trying to re-add it to SmartThings does not work.
Granted… I feel I am stuck between the new SmartThings and the old SmartThings apps…and the new Samsung login. I understand trying to consolidate…but feel they are standing between two boats.
That may not have anything to do with my issue… but I feel like there are too many moving parts…and I don’t know how to troubleshoot getting the light strip working again.
I love SmartThings when it works…but when it does not… I feel frustrated. I know this device is maybe not 100% supported…but it did work…and not sure how to really tell what is up.
The one great thing about SmartThings is there does seem to be many passionate people and others that really do take the time to try to help. That is very much appreciated.
I had the LightStrip since the beginning of 2019 and have had no issues until recently. It has dropped connectivity 2 times and both are related to power outage.
Last time I took it all down and moved closer to me SmartThings hub. Eventually I did something that worked. I’ve never had this on the Hue Hub.
I did get it working again, but cant remember how.
I tried resetting it, changing controller in IDE, etc. It was a pain.
I will try to look back and see if can find any more info, but off top of head cant recall solution.
The Hue light strip (total 30 feet) n my kitchen has been working for over a year. We have had several power outages since the installation. They are still working. I did have an issue with the first set a month after I attached them. My memory fails me as to what was wrong. Philips had me take photos of the label on the power supply. Seems there is a second design they sent at no charge. Perhaps your power supply failed due to a surge when the power came on?
From what I read, these have a 2 year warranty as long as you purchased them from an authorized Philips retailer (not eBay). You will need a receipt.
I did get it to work. It had obviously lost connectivity as it would come on at full brightness and I had no control with SmartThings.
I had to bring my hub within inches of it for it to get recognized for add. Lugging the hub downstairs and putting it on a 20ft network cable is not ideal, but the drop doesn’t happen that often.
Old thread I realise, but I don’t want to start a new one on the same subject. I’ve just got a Philips Hue solo lightstrip (model 9290038169) and SmartThings is refusing to find it.
I have the Aeotech hub (v2) with @blueyetisoftware ‘s drivers installed, and many other Hue lights have connected successfully.
Out of the box, it wasn’t found. So I took a hue remote to do the bulb reset, which resulted in the light strip flashing to confirm a successful reset, but it’s still not found by the hub when scanning for nearby devices.
Any ideas if only certain models are supported? Or if something else may be going wrong…
This is the issue - I cannot add the device to the Aeotec hub, so cannot get the information. I’m connecting directly to the hub, instead of going via Phillips Hue Cloud/Bridge.
Your strip is a Zigbee device, but the driver you’ve mentioned is a LAN driver for connecting a Philips Hue hub.
Using a Hue remote (like a dimmer switch) typically resets the device for the Hue ecosystem, not necessarily for open Zigbee pairing with other hubs. If it’s not fully factory-reset to a neutral state, it won’t join the SmartThings network.
I don’t have that strip, so I had to google it:
Plug in the lightstrip and turn it on (it should light up white or default color).
Cycle power: Turn off for 2-5 seconds, then on for 10 seconds. Repeat this 5-6 times.
On the final cycle, leave it on—it should flash or dim briefly to indicate reset (though not all models do this visibly).
Immediately put your SmartThings hub into “Add Device” or “Scan Nearby” mode.
If it doesn’t flash, try holding a Hue dimmer switch close (within inches) and pressing the “I” (on) and “O” (off) buttons simultaneously for 10-15 seconds until it responds.
I’ve tried both of these several times, but both times the hub doesn’t find the lightstrip.
The power cycle reset the lights successfully (they blinked bright white a few times and returned to default) - SmartThings didn’t detect it when I went to Add Device → Scan Nearby
I then tried the remote again - but it failed to reset (the remote light stayed red). A quick powercycle of the lights meant the remote method then worked in resetting (blinking and then back to default). But again - SmartThings didn’t pick up the new device.
My understanding is the protocol is pretty standard, so any Phillips Hue light strip with Zigbee should work (as my other ones does) however; something has me thinking that maybe not all models can connect to other Zigbee hubs?
The Hue hub can talk to pretty much any zigbee light. If the Hue app/hub allows you to add it, the driver I wrote should allow it to be pulled into the ST app. The ST driver has nothing to do with zigbee itself. It talks to the Hue hub over a proprietary network interface.
