Hub cannot be found

hubv2

(D) #1

Hi;

After a terrible setup experience, I went to try to connect a new module only to be told that a hub could not be found - please connect one. However, the setup code will not work as the app tells me it has been used before. My developer.smartthings.com account however informs me that I do have a hub setup on my account - all very strange.

Please help!

Thanks


(sidjohn1) #2

email support@smartthings.com for help they are your only hope :wink:


(Chrisb) #3

Sounds like you’ve had a bunch of problems this morning… as @sidjohn1 suggested, definitely get in touch with support. It’s usually something they can clear up/clean up and get you back running quickly.

You might even be able to chat with them on the contact page: https://support.smartthings.com/hc/en-us/categories/200196484-Contact-Us


(D) #4

Thanks all. I have managed to resolve by fiddling around! Now I am all setup!


(Dean Crowe) #6

HOW DID YOU MANAGE TO FIX IT? WHAT DID YOU FIDDLE WITH?
I have the same problem with a brand new out of the box hub.