@nayelyz @Itati Any chance I can get in contact with the software developer department, would love to send them this feedback:
As a loyal user of the Samsung Bespoke Jetbot AI+ and the SmartThings app, I wanted to share some feedback and suggestions for improving the app’s functionality, particularly in how it interacts with your robot vacuum. I believe these improvements could greatly enhance the product experience and provide added value to your clients.
- Retain Last Selected Map View:
Currently, the map view defaults to 2D every time the app is reopened, even if I previously selected 3D view. It would be much more user-friendly if the app retained the last selected view for a seamless and personalized experience.
- Repeat Cleaning Option for Selected Areas:
The driving settings currently allow for “Repeat” or “Continue After Charging,” but it would be far more efficient to allow users to set specific areas, rooms, or the entire apartment to be cleaned a set number of times (e.g., twice). This would ensure critical areas like the kitchen are cleaned thoroughly without unnecessarily draining the battery on less-used spaces.
- Enhanced Scheduling Customization:
The scheduling feature is limited in its ability to prioritize or repeat cleaning for specific rooms. For example, I might want my vacuum to clean the house in a specific order—bedroom, office, corridor, living room, kitchen, and finally the bathroom—but prioritize cleaning the kitchen and bathroom twice. Currently, this isn’t possible, as the vacuum either cleans all rooms once or keeps cleaning until the battery runs out, which often leads to inefficiencies. Extending the flexibility of the repeat cleaning option to scheduling would address this issue perfectly.
- Room-Specific Task Customization:
The app currently defaults to the last cleaning task (e.g., mopping and vacuuming) set in the main menu for all rooms. It would be far more practical to allow users to customize tasks per room during scheduling. For example, I might want the vacuum to mop the kitchen, vacuum the living room, and do both in the bathroom. Adding this feature would make the app much more versatile and better suited to individual needs.
- Routines Feature: A Missed Opportunity:
The current routines feature feels incomplete, as it defaults to auto mode, cleaning the entire house with no option to customize which rooms are cleaned or which tasks are performed. For example, creating a routine for “After Dinner” to clean the kitchen and dining area, or “After a Shower” to clean only the bathroom, isn’t possible. Without the ability to choose rooms and cleaning methods in routines, this feature serves little practical purpose. Adding these customization options would transform routines into a powerful tool for everyday convenience.
Conclusion:
I genuinely hope that your software team will consider these suggestions, as I believe they would significantly enhance the value of your robot vacuums and improve the overall user experience. In fact, these advanced functionalities could be a key factor in attracting customers to choose Samsung over other brands.
I am confident these changes are achievable through software updates, as they involve configuration and programming. It’s exciting to contribute ideas to a product I genuinely like and use regularly, and I look forward to seeing these enhancements in future updates. Thank you for your attention and dedication to innovation.
Best regards,
Fernando Almeida